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- Tasks: Lead SAP service delivery, manage teams, and ensure top-notch service for global clients.
- Company: Join NTT DATA, a global leader transforming the world with innovative tech solutions.
- Benefits: Enjoy flexible work options, tailored benefits, and continuous learning opportunities.
- Why this job: Be part of a dynamic team driving impactful projects in a supportive, inclusive environment.
- Qualifications: Bachelor’s degree and 8+ years in SAP service delivery required; leadership and problem-solving skills essential.
- Other info: Diversity and inclusion are core values; we support various employee networks.
The predicted salary is between 43200 - 72000 £ per year.
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SAP Service Delivery Manager, Greater London
Client:
NTT DATA
Location:
Greater London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
504524af9a97
Job Views:
4
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
The team you’ll be working with:
Our fast-growing SAP practice is a dynamic and innovative environment where cutting-edge technology meets exceptional service delivery. As part of this thriving team, you’ll contribute to transformative projects, leveraging the latest in SAP solutions & Gen AI to drive success for our global clients.
You will lead the SAP service delivery team to customers, ensuring contracted service commitments and continual service improvements.
Collaborate with internal and external suppliers in a unified service partnership for customers.
Work alongside diverse, skilled professionals (onshore/offshore) and stakeholders to ensure seamless service delivery.
What you’ll be doing:
- Overseeing SAP service delivery, stakeholder management, SLA compliance, and service risks.
- Lead, motivate, and develop the SAP support team, directly or indirectly, to build business capability and drive quality improvement.
- Managing service costs and improving productivity for complex customer contracts.
- Identifying and defining requirements for new services in collaboration with customers.
- Ensuring all services are professionally introduced and accepted into service.
- Driving continual improvement of Service Delivery standards and practices for customer contracts.
- Innovating and contributing to the broader service delivery community.
What experience you’ll bring:
- SAP Service Delivery Management Experience: In-depth knowledge of SAP landscapes, integration, migration, and cloud solutions. Experience managing large-scale SAP projects, including resource allocation and risk management.
- Leadership: Proven ability to lead diverse teams, delegate tasks, and motivate team members.
- Problem-Solving: Exceptional analytical skills to diagnose issues and implement solutions.
- Communication: Strong verbal and written communication skills for engaging with clients and stakeholders.
- Customer Focus: Dedication to delivering superior service and building long-term client relationships.
- Qualifications and Expertise:
- Bachelor’s degree in computer science, Information Systems, Business Administration, or related field.
- 8+ years of experience in SAP service delivery or related roles.
- Strong understanding of SAP systems (e.g., ECC, S/4HANA, SAP CRM, SAP Cloud), with familiarity in other ERP systems as an advantage.
- ITIL accreditation or equivalent, and SAP RUN methodology expertise.
Who we are:
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues and clients on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network, and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA.
What we’ll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
For more information on NTT DATA UK & Ireland please click here: NTT DATA.
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer – we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you.
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SAP Service Delivery Manager, Greater London employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP Service Delivery Manager, Greater London
✨Tip Number 1
Make sure to highlight your experience with SAP landscapes and cloud solutions during networking events or discussions. Engaging with professionals in the SAP community can help you gain insights and potentially lead to referrals.
✨Tip Number 2
Consider joining relevant SAP forums or groups on platforms like LinkedIn. This will not only keep you updated on industry trends but also allow you to connect with current employees at NTT DATA who might share valuable information about the company culture and expectations.
✨Tip Number 3
Prepare to discuss specific examples of how you've led diverse teams and improved service delivery in past roles. Being able to articulate your leadership style and problem-solving skills will set you apart during interviews.
✨Tip Number 4
Familiarize yourself with NTT DATA's values and inclusion networks. Showing that you align with their commitment to diversity and continuous learning can make a positive impression during the interview process.
We think you need these skills to ace SAP Service Delivery Manager, Greater London
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the SAP Service Delivery Manager position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in SAP service delivery management. Include specific examples of large-scale projects you've managed, focusing on your leadership skills and problem-solving abilities.
Showcase Communication Skills: Since strong verbal and written communication skills are crucial for this role, ensure that your application reflects your ability to engage with clients and stakeholders. Use clear and concise language throughout your documents.
Tailor Your Application: Customize your CV and cover letter to align with the values and culture of NTT DATA. Mention your commitment to diversity, equity, and inclusion, and how you can contribute to their inclusive work environment.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your SAP Expertise
Be prepared to discuss your in-depth knowledge of SAP landscapes, integration, and cloud solutions. Highlight specific projects where you've managed large-scale SAP implementations, focusing on your role in resource allocation and risk management.
✨Demonstrate Leadership Skills
Share examples of how you've led diverse teams in the past. Discuss your approach to motivating team members and delegating tasks effectively, as well as any strategies you've used to build business capability and drive quality improvement.
✨Emphasize Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in service delivery and how you diagnosed and resolved them. Use concrete examples to illustrate your analytical skills and your ability to implement effective solutions.
✨Communicate Effectively
Strong communication is key for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be ready to engage with potential clients and stakeholders, showcasing your customer-focused mindset.
