Salesforce Technical Lead / Technical Architect

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Salesforce Technical Lead / Technical Architect, Greater London

Client:

Location: Greater London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: b15430920122

Job Views: 7

Posted: 03.03.2025

Expiry Date: 17.04.2025

Job Description:

Job Responsibilities:

• You will define the technical product vision, roadmap, and objectives for our customer service operations technology platform in Salesforce.
• You will be responsible for the successful delivery of the product, ensuring that it meets the success criteria of your stakeholders.
• You will partner and challenge the Tech Lead to ensure alignment and feasibility of product and technical vision and requirements.
• You will create testing and implementation plans, including user training and documentation.
• You will be responsible for code review, coding standards, adhering to best practice, governance, analysis, documentation, and frameworks.
• You will ensure the product meets all legal, regulatory, risk, and control requirements.
• You will be hands-on, detail-oriented, and outcome-focused as well as a strong team player.

Required qualifications, capabilities and skills:

• Demonstrated expertise in delivering and scaling customer service operation technology products in Salesforce.
• Experience of delivering LDV (large data volumes) integration and security.
• Expert knowledge of Salesforce out-of-the-box functionality and tools so that these can enable the quick delivery of new features.
• Experience in a complex software environment with Agile/Scrum development.
• Expert-level knowledge in Agile principles, processes, and best practices.
• Strong experience with planning, prioritising, and maintaining product backlogs.
• Strong experience assessing value, developing cases, and prioritising stories, epics and themes to ensure work focuses on those with maximum value and is aligned with product strategy.
• Strong experience with hypothesis-driven development, product experimentation, and product analytics.
• Strong communicator and comfortable in explaining Salesforce design/architecture & roadmap to a wide range of audiences from both technology and business backgrounds.
• Strong stakeholder management and ability to influence.

Preferred qualifications, capabilities and skills:

• Enterprise experience would be extremely desired.
• Banking or financial services industry experience would be desired.
• Salesforce Service Cloud and FSC (Financial Services Cloud) experience.
• Any analytical experience around Salesforce.
• Consultancy background.
• TOGAF 9.2 or Zachman.
• BA Certifications desired (ideally Salesforce).
• Salesforce Platform Developer II (again, ideally to this level).

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