Rooms Manager

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This is a hands-on role centred on the resort’s luxury
country house hotel, MacLeod House & Lodge, Heritage Retreat and Clubhouse.

With oversight for housekeeping standards and guest
amenities across the estate facilities, this role is an integral part of the day-to-day
operations of the business and requires meticulous attention to detail and the
highest standards of finesse and cleanliness.

Working closely with hotel management and resort services
teams, this post operates on a shift-based system including occasional evening
and weekend working in line with the seasonal needs of the business.

Due to the nature of the role and scale of the estate, driving is essential.

Contract: Permanent, Full-time

Reports to: Head of Operations

Key Duties & Responsibilities:

1. Direct the day-to-day housekeeping team to
   ensure all public areas and guest rooms are always prepared and maintained to
   the highest standard of cleanliness and five-star status
2. Oversee the housekeeping activities and manage
   rotas proactively in response to business fluctuations
3. Oversee and manage laundry stock control, in-room
   amenities supplies and stock
4. Ensure guest rooms, public rest rooms and lounge
   areas within MacLeod House, Clubhouse and Heritage Retreat are immaculate and
   ready for guests every day
5. Report any missing or damaged items, ensuring
   they are replaced and repaired
6. Comply with Health and Safety and COSHH
   regulations rules in line with best practice and company policies
7. Undertake regular deep cleaning as part of an
   annual cleaning and maintenance programme
8. Review and update standard operating procedures for
   housekeeping staff and cleaning contractors, in line with the needs of the
   business
9. Train new housekeeping members and monitor external
   cleaning contractors
10. Undertake site-wide housekeeping and cleaning activities,
    including the office, maintenance buildings, and staff accommodation, when
    required
11. Work with management to identify operational
    improvements and efficiencies wherever possible
12. Support the hotel management team with guest
    services including in-room amenities and enhancements, welcome gifts, turn-down
    and VIP in-room services
13. Assist hotel management with décor maintenance
    and presentation including flower displays, fruit displays, cabinet displays
    and public areas
14. Any other duties or activities necessary to
    support management with the smooth operation of the business
15. Proactively manage and lead the housekeeping
    team
16. Act as duty management and undertake guest
    check-in and departure
17. Remain up to date with system procedures, rates
    and core hotel activities

Qualifying Criteria:

• Meticulous eye for detail and demonstrable
  commitment to maintaining high standards
• Excellent timing keeping and good organisational
  skills
• Positive and flexible approach to work including
  weekend and evening shifts
• Proactive with the ability to work with minimal
  supervision
• Holder of Valid Driving Licence

Note: This job description is not all
inclusive and is intended as an outline of the responsibilities and
requirements of the role. The role and duties will evolve in line with the
needs of the business.

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