Rooms Manager

Rooms Manager

Hyatt Regency London Stratford, GB – ENG

Department: Guest Service Operations

Position: Department Head/Manager

Employment Type: Full-time

Req ID: LON005925

Summary

We are seeking a dedicated Rooms Manager to oversee the guest experience across our Front Office, Housekeeping, and Concierge departments, ensuring exceptional service and operational excellence.

Benefits

• 12 complimentary nights per year across Hyatt Hotels worldwide
• Discounted hotel stays for you, family, and friends from day one
• Free meals on duty
• 50% discount on food and beverages at selected Hyatt Hotels
• Complimentary laundry for business attire
• Headspace membership and Employee Assistance Programme access
• Continuous learning and career development opportunities worldwide

Responsibilities

1. Oversee the guest experience across Front Office, Housekeeping, and Concierge departments, collaborating with Department Heads to ensure seamless service.
2. Ensure brand standards are consistently implemented and upheld, delivering the brand promise and exceptional guest service.
3. Develop managers and supervisors through training, coaching, and mentoring.
4. Maximize revenue and manage costs effectively in partnership with Department Heads.
5. Analyze business performance to support accurate forecasting.
6. Stay informed on industry trends and innovations; implement new technologies and practices to improve guest experience and operational efficiency.

About Hyatt Hotels London Stratford

Located in Westfield Stratford, our stylish Hyatt Regency and Hyatt House feature 352 sophisticated rooms and 10 meeting spaces. The hotel is close to Queen Elizabeth Olympic Park and London Stadium, home of West Ham Football Club.

At Hyatt, we care for people so they can be their best. Our values include Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Join a global family with over 1,150 hotels in more than 70 countries, recognized as a Great Place to Work.

We celebrate diversity, equity, and inclusion, fostering a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.

Next Steps

Apply today for the Rooms Manager role and start your journey with Hyatt Hotels London Stratford.

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