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- Tasks: Coordinate with tenants to schedule repairs and ensure smooth communication.
- Company: Join a dynamic team focused on enhancing tenant satisfaction and service efficiency.
- Benefits: Enjoy hybrid working options and competitive pay of £18-20p/h.
- Why this job: Make a real impact by improving tenant experiences and resolving issues effectively.
- Qualifications: Previous Resident Liaison experience and a valid driving license are required.
- Other info: This is a temp-to-perm position, perfect for those looking to grow in the field.
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Monday – Friday
Temp – Perm position
£18-20p/h PAYE
Hybrid working available
Driving license required
Must have previous Resident Liaison experience
Overall context and purpose of the role
The Resident Liaison Officer is responsible for working closely with the tenant to agree work schedules, ensuring that intrusive or disruptive repair works are completed quickly and efficiently in a way that is satisfactory for both our client and the tenant. The post-holder will use the necessary customer-focused skills to negate the escalation of complaints and ensure resulting actions are managed to achieve the desired outcome for our client and the tenant. The post-holder will support the repairs function in delivering an efficient and effective service for our customers while achieving value for money.
Main duties and responsibilities
- Work closely with the tenant to arrange work schedules that are satisfactory for both our client and the tenant.
- Ensure that operatives communicate in a timely and accurate manner about the progress of work, enabling the post-holder to communicate updates to the tenant.
- Re-schedule jobs in the event of an unplanned absence of an operative, and contact the customer directly to agree any changes.
- Communicate any changes or updates directly with the affected customers and operatives.
- Inform the relevant manager about matters of work quality, timeliness, and potential HR issues concerning operatives.
- Maintain effective working relationships with the client, customers, all staff, external agencies, specialist suppliers, and all other relevant groups/companies.
- Provide written or verbal updates to support accurate and timely complaint responses.
- Ensure that services are delivered within a robust control environment, ensuring compliance with policy, procedures, and regulatory standards.
- Manage VIP enquiries, Stage 1, Stage 2, Ombudsman for the Planned team/Response team.
- Review and refine working practices to improve customer satisfaction.
- Attend site visits to properties, either independently or with supervisors/surveyors/managers, to address face-to-face issues as a means of resolution.
- Write letters to residents affected by works in conjunction with supervisors/surveyors/managers and the PR & Comms team if the number of recipients dictates.
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Resident liaison officer employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident liaison officer
✨Tip Number 1
Familiarize yourself with the specific needs and concerns of tenants in your area. Understanding their unique challenges will help you communicate effectively and build trust, which is crucial for a Resident Liaison Officer.
✨Tip Number 2
Highlight your previous experience in managing tenant relationships and resolving complaints. Be prepared to share specific examples during the interview that demonstrate your ability to handle difficult situations and maintain customer satisfaction.
✨Tip Number 3
Showcase your organizational skills by discussing how you manage work schedules and communicate updates. Being able to demonstrate your efficiency in coordinating between tenants and operatives will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to compliance with policies and procedures. Understanding the regulatory standards relevant to the role will show that you are serious about maintaining quality and accountability in your work.
We think you need these skills to ace Resident liaison officer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience as a Resident Liaison Officer. Detail specific instances where you successfully managed tenant relationships and resolved complaints, showcasing your customer-focused skills.
Demonstrate Communication Skills: Since the role requires effective communication with tenants and operatives, provide examples in your application that illustrate your ability to convey information clearly and manage updates efficiently.
Showcase Problem-Solving Abilities: Include examples of how you've handled unexpected situations or changes in work schedules. Highlight your ability to adapt and find solutions that satisfy both clients and tenants.
Tailor Your Application: Customize your CV and cover letter to reflect the specific duties and responsibilities mentioned in the job description. Use keywords from the listing to demonstrate your alignment with the role.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Resident Liaison Experience
Make sure to highlight your previous experience as a Resident Liaison Officer. Discuss specific situations where you successfully managed tenant relationships and resolved complaints, demonstrating your customer-focused skills.
✨Demonstrate Communication Skills
Since the role requires effective communication with tenants and operatives, prepare examples of how you've communicated updates or changes in work schedules in the past. This will show your ability to keep everyone informed and satisfied.
✨Prepare for Scenario Questions
Expect questions that present hypothetical scenarios related to tenant complaints or scheduling conflicts. Practice your responses to demonstrate your problem-solving skills and ability to handle challenging situations effectively.
✨Understand the Importance of Compliance
Familiarize yourself with relevant policies, procedures, and regulatory standards that govern the role. Be ready to discuss how you ensure compliance in your work, as this is crucial for maintaining service quality and customer satisfaction.
