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- Tasks: As a Reservations Specialist, you'll sell room reservations and ensure guests have an amazing experience.
- Company: Join Edwardian Hotels London, a vibrant collection of hotels and restaurants focused on unforgettable guest experiences.
- Benefits: Enjoy 28 days holiday, complimentary meals, and discounts at popular stores.
- Why this job: Be part of a fun, ambitious team that values integrity and quality while boosting your career potential.
- Qualifications: Experience in a 4- or 5-star hotel, excellent communication skills, and knowledge of hotel booking systems required.
- Other info: Opportunities for promotion and access to training programs available.
The predicted salary is between 28800 - 43200 £ per year.
Join the UK’s most dynamic collection of hotels and restaurants
At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards.
We are currently recruiting for a Reservations Specialist to join our Central Reservations Team at Edwardian Hotels London.
Overview:
An amazing opportunity has arisen to join Edwardian Hotels as a Reservations Agent. As Reservations Agent you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to customers via the telephone, e-mail or other channels deemed appropriate by the company.
Responsible for utilizing customer service and sales skills to identify guest needs, make accurate reservations which provide the optimal experience for our guests while maximizing revenue potential.
Ensure information is accurately recorded in appropriate systems and customers are provided with excellent service delivery as determined by the company standards.
Be the guest advocate ensuring all guests’ needs from the initial booking to follow up.
About You:
Current reservations experience within a 4- or 5-star hotel environment.
Excellent communication skills both verbally and written.
Natural tele sales ability including closing skills, tone of voice.
Ability to effectively listen and position hotels to meet guests needs.
High level of hotel product and services knowledge.
Ability to generate revenue by all means available.
Technical knowledge of hotel booking systems, including Opera.
Our Benefits Package:
- 28 days Holiday per annum including Bank Holidays increasing with long service.
- Complimentary hot meals, salad bar and unlimited beverages provided daily.
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels.
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends.
- Access to a discount platform for all of the most popular stores and outlets.
- Auto enrolment into our company pension scheme.
- Regular social events across all hotels.
- Annual company recognition events held in January each year.
- Wellbeing champions across all of our hotels.
- Access to our company doctor for medical appointments and occupational health support.
- Access for all hosts to our online learning platform Edwardian Academy.
- Opportunities for promotion and a wide range of training programs to support your development.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Reservations Specialist EGLS, London employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist EGLS, London
✨Tip Number 1
Familiarize yourself with the specific hotel booking systems mentioned in the job description, especially Opera. Having hands-on experience or knowledge about these systems can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, particularly in a sales context. Role-playing scenarios where you handle guest inquiries and reservations can help you refine your tone of voice and closing techniques.
✨Tip Number 3
Research Edwardian Hotels London and their values. Understanding their commitment to integrity, ambition, and quality will allow you to align your responses during interviews with what they are looking for in a candidate.
✨Tip Number 4
Network with current or former employees of Edwardian Hotels London. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Reservations Specialist EGLS, London
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reservations Specialist position. Understand the key responsibilities and required skills, such as customer service excellence and technical knowledge of hotel booking systems.
Tailor Your CV: Customize your CV to highlight relevant experience in reservations or hospitality. Emphasize your communication skills, sales abilities, and any specific experience with hotel booking systems like Opera.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and aligns with Edwardian Hotels' values of Integrity, Ambition, and Quality-Driven service. Share specific examples of how you have exceeded guest expectations in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Communication Skills
As a Reservations Specialist, excellent communication is key. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Be prepared to demonstrate how you can effectively listen to guests' needs and respond appropriately.
✨Demonstrate Your Sales Ability
Highlight your natural tele sales skills during the interview. Share examples of how you've successfully closed sales or upsold services in previous roles. This will show that you understand the importance of maximizing revenue while providing excellent service.
✨Know the Hotel Products and Services
Familiarize yourself with Edwardian Hotels' offerings and unique selling points. Being knowledgeable about the hotel’s amenities and services will allow you to position them effectively to meet guests' needs during the interview.
✨Prepare for Technical Questions
Since technical knowledge of hotel booking systems like Opera is essential, be ready to discuss your experience with these systems. If you have specific examples of how you've used technology to enhance guest experiences, make sure to mention them.
