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- Tasks: Handle reservation inquiries and assist guests with bookings and modifications.
- Company: Join a dynamic team in the hospitality industry, dedicated to excellent customer service.
- Benefits: Enjoy competitive pay, weekly payments, and a supportive office environment.
- Why this job: Gain valuable experience in hospitality while working flexible hours with a friendly team.
- Qualifications: Previous experience in reservations or hospitality is essential; Salesforce knowledge is a plus.
- Other info: This is a temporary full-time role; applicants must have the right to work in the UK.
Competitive hourly Rate – Get paid for every hour that you work.
Weekly pay – You get paid every Friday.
Office hours – Monday to Friday, shifts between 8am to 7pm, 40 hours per week.
Work alongside a dedicated Reservations & Sales office team.
Package: Hourly from £13.00 per hour (including holiday), depending on experience.
What’s involved?
- As Reservations Agent your duties will include handling any incoming reservation inquiries via phone, email and online platforms.
- Assist guests with booking modifications, cancellations and special requests whilst navigating the system to manage the bookings and maintain accurate guest information.
Requirement?
- Prior experience as a Reservations Administrator, Coordinator or Agent.
- Hospitality background essential.
- Proven experience of using Salesforce would be advantageous or at least knowledge of Opera but some training can be provided.
- Exceptional communication skills with fluency in English.
- Strong attention to detail.
- Flexible to work shifts.
Please note this is a temporary assignment and full time, so only applicants who have no prior commitments and right to work in the UK will be considered.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
Bank or payment details should not be provided when applying for a job.
All applications should be made via the 'Apply now' button.
RESERVATIONS AGENT (TEMPORARY) employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RESERVATIONS AGENT (TEMPORARY)
✨Tip Number 1
Familiarise yourself with the booking systems mentioned in the job description, like Salesforce and Opera. Even if you haven't used them before, having a basic understanding will show your initiative and willingness to learn.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. Practising how to handle common reservation inquiries can help you feel more confident during the interview process.
✨Tip Number 3
Highlight any previous experience in hospitality or customer service roles during your discussions. Sharing specific examples of how you've handled guest inquiries or resolved issues can make you stand out.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shifts. Since the role requires working between 8am and 7pm, showing that you're open to various shift patterns will demonstrate your commitment to the position.
We think you need these skills to ace RESERVATIONS AGENT (TEMPORARY)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations or hospitality. Emphasise any roles where you've handled customer inquiries, bookings, or used systems like Salesforce or Opera.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Mention your flexibility with shifts and your enthusiasm for working in a team environment.
Highlight Relevant Skills: In your application, clearly outline your exceptional communication skills and any experience you have with booking systems. This will help demonstrate your suitability for the role.
Follow Application Instructions: Ensure you apply through the 'Apply now' button as specified. Double-check that you have included all necessary information and documents before submitting your application.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Communication Skills
As a Reservations Agent, exceptional communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from your past experiences where you successfully handled customer inquiries or resolved issues.
✨Familiarise Yourself with Relevant Software
Knowledge of Salesforce or Opera can set you apart from other candidates. If you have experience with these systems, be sure to mention it. If not, do a bit of research beforehand to show your willingness to learn and adapt.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as booking modifications or cancellations. Think of scenarios from your previous roles and prepare concise responses that highlight your problem-solving skills and attention to detail.
✨Demonstrate Flexibility and Team Spirit
Since this role requires flexibility in working hours, express your willingness to adapt to different shifts. Additionally, emphasise your ability to work well within a team, as collaboration with colleagues is essential in a busy reservations environment.
