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- Tasks: Lead the Front Desk team, ensuring top-notch customer service and smooth operations.
- Company: Join Crimson Hotels, where your growth and success are our priority.
- Benefits: Enjoy travel discounts, healthcare support, free meals, and exciting social events.
- Why this job: Be part of a dynamic team that values your contributions and offers career advancement.
- Qualifications: Previous experience in a similar role and a passion for exceptional service are essential.
- Other info: Flexible shifts and opportunities for international transfers within the Hilton Family.
The predicted salary is between 24000 - 36000 £ per year.
Here at Crimson Hotels, we know our colleagues are key to our success. That is why we’re passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.
We are looking for an experienced Shift Leader to join our team.
The Role
As a Shift Leader, you will be responsible for supervising the Front Desk operations during your assigned shift to a consistently high standard in order to deliver exceptional customer service to Guests.
- Advising your shift team of any special events or VIP Guests in the hotel
- Monitor the appearance, standards, and performance of receptionists with an emphasis on training and teamwork
- Maximize sales revenues through up-selling
- Manage Guest requests, inquiries, and complaints promptly and completely
The Person
As well as having previous experience in a similar role, we look for a Shift Leader to have an absolute commitment to delivering exceptional customer service, a charismatic personality and a natural flair for creating memorable experiences with all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.
Benefits
- GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
- Private Healthcare Plan – financial assistance towards the cost of healthcare
- Learning and development opportunities – from our lots of in-house training courses and programmes and over 1,000 training courses available on our ‘Training University’
- Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
- Attractive front office upselling incentives scheme
- Recommend a Friend incentive – bring your friends on board and receive a bonus after they’ve been with us for 6 months
- Hero Of The Month recognition programme to recognise and celebrate your achievements
- Free-of-charge freshly cooked meals to enjoy on duty
- Free weekly English classes
- Lots of team member social events and wellbeing events
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Reception Shift Leader employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Shift Leader
✨Tip Number 1
Familiarize yourself with the specific customer service standards and practices at Crimson Hotels. Understanding their approach to guest interactions will help you demonstrate your alignment with their values during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in previous roles. Highlight instances where you improved team performance or enhanced customer satisfaction.
✨Tip Number 3
Research common challenges faced by front desk operations and think about how you would address them. Being able to discuss solutions to potential issues will demonstrate your proactive mindset.
✨Tip Number 4
Engage with current or former employees of Crimson Hotels on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach and show genuine interest in the company culture.
We think you need these skills to ace Reception Shift Leader
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reception Shift Leader position at Crimson Hotels. Understand the key responsibilities and the qualities they are looking for in a candidate.
Highlight Relevant Experience: In your application, emphasize your previous experience in similar roles. Provide specific examples of how you have delivered exceptional customer service and managed a team effectively.
Showcase Your Personality: Crimson Hotels values a charismatic personality. Make sure to convey your enthusiasm and can-do attitude in your cover letter. Share anecdotes that demonstrate your ability to create memorable experiences for guests.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Ensure there are no grammatical errors and that your English is clear and professional, reflecting the high standards expected by Crimson Hotels.
How to prepare for a job interview at TN United Kingdom
✨Show Your Customer Service Skills
As a Shift Leader, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to creating memorable experiences.
✨Demonstrate Leadership Qualities
Highlight your experience in supervising teams and training staff. Discuss how you motivate your team and handle challenges during shifts. This will show that you have the charisma and leadership skills needed for the role.
✨Be Ready for Situational Questions
Expect questions about how you would handle various guest requests or complaints. Prepare by thinking of scenarios where you successfully resolved issues, showcasing your problem-solving abilities and flexibility.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure to present yourself well, reflecting the high standards of the hotel. A polished appearance will convey professionalism and readiness for the role.
