Quality Assurance Officer

An excellent opportunity has arisen with my client, a leading non-profit organisation based in Ashford. We are seeking an experienced Quality Assurance professional to join a growing team, reporting directly to the CEO. The successful candidate will promote quality achievement and performance improvement across global operations and will have significant experience producing audit related documents and procedures.

Duties include:

• Promote quality achievement and performance improvement across global operations.
• Assessing service specifications and member requirements.
• Control, implementation, and ongoing maintenance of comprehensive quality policies, processes and procedures.
• Work methodically towards the establishment of a clearly defined management system that all staff can apply.
• Set up and maintain controls and documentation in the management system.
• Collate and analyze performance data to defined parameters.
• Collate data required for management review activities.
• Draft technical and management system reports and collation of data for review purposes.
• Coordinate the internal audit programme.
• Provide training to relevant stakeholders on quality-related projects.
• Drive towards completion of projects and performance objectives.
• Work closely with other departments to establish quality-related metrics and identify performance improvement opportunities.
• Promote quality and achieve performance improvement across the audit team.
• Agree auditor performance objectives and measures.
• Ensure audit team objectives and performance are monitored and objectives are met.
• Collate and analyze performance data against defined parameters.
• Review audit reports to ensure that the audit team produces high quality audit reports.
• Produce audit related documents and procedures.
• Identify and immediately report significant findings which could adversely affect risk to the business.
• Coordinate and lead the internal audit program.
• Ensure that internal audit assignments focus on key risk areas and are performed efficiently and on time.
• Ensure that third-party audits are conducted in accordance with governance, policy and procedure.
• Document internal audit findings and draft audit reports, ensuring that audit issues are communicated and resolved as early as possible.
• Manage feedback processes and follow-up of reported internal audit findings.

The successful candidate will have/be:

• Demonstrable experience in a similar role.
• Demonstrable experience in the management and implementation of quality management systems.
• Knowledge of risk assessment methods.
• Knowledge and experience of internal/3rd party audit methods.
• Experience of managing quality issues across a multi-site organisation.
• Demonstrable experience in resolution of customer complaints and CAPA.
• Experience in conducting audits and managing audit schedules (internal and third party).
• Demonstrable experience in writing policies and procedures and managing document control systems.
• Experience in monitoring and improvement of quality related metrics.
• Experience of ISO9001, ISO17024 & ISO17021.

Package:

• Discretionary Bonus Scheme.
• 23 Days Holiday.
• Flexitime.

If you feel you meet the above criteria, please apply online for immediate consideration.

This role is being handled by Harrison Rowe, Legal & Compliance Specialist for Pearson Whiffin Recruitment.

#J-18808-Ljbffr