Property Manager

First Military Recruitment is working in partnership with our reputable client who is seeking a Property Manager to join their team in Inverness.

Job Description

Reporting to an Associate Director, the successful individual will be responsible for managing a complex and technical portfolio of customers and clients, delivering best-in-class customer service, and contributing to our client’s customer excellence charter.

Duties and Responsibilities

1. Customer experience & engagement:
2. Building and maintaining relationships with customers and contractors.
3. Creating and distributing regular customer communications.
4. Conducting regular owners’ meetings, both individual and group.
5. Planning, attending, and managing evening AGMs for portfolio sites.
6. Instructing and monitoring reactive and proactive repairs.
7. Managing and coordinating customer insurance claims.
8. Conducting regular property visits.

Skills and Qualifications

1. Minimum 2 years of experience in property or lettings with transferable skills.
2. Previous experience in a customer service role.
3. Ability to work well in a team.
4. Ability to meet targets.
5. Works well under pressure.
6. Experience with CRM systems is preferred but not essential.
7. Full, clean UK Driving License.

What Our Client Offers

• A competitive salary DOE.
• Company pension scheme.
• Working hours: 35 hours/week, Monday to Friday, with a 4pm finish on Fridays.
• Opportunities for personal and career development.
• Other benefits to be confirmed.
• Fully paid staff lunch once a month.
• Kitchen stocked with essentials.
• Free sanitary products.
• Three-hour back vouchers annually.
• Extra 15 minutes for lunch in warm, sunny weather.
• Complimentary birthday leave each year.
• Employee loan scheme.
• Annual profit sharing bonus.
• Expenses-paid summer and Christmas nights out.
• Additional festive leave.
• Group challenges with prizes.

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