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- Tasks: Provide data consultancy services and support CCH software products remotely.
- Company: Join a dynamic team focused on delivering exceptional customer service in data solutions.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values innovation and customer satisfaction.
- Qualifications: Experience in ETL, SQL, and data manipulation is essential; certification is a plus.
- Other info: Occasional weekend work may be required to ensure seamless service delivery.
The predicted salary is between 36000 - 60000 £ per year.
The role is responsible for providing data consultancy services supporting our range of CCH software products. These services involve data transformation, SQL scripting tailored to customer requirements. The role requires enthusiasm, self-motivation, excellent communication skills, and the ability to analyze and translate customer requirements into tangible outputs.
As a customer-facing consultant, the key objectives are:
- Delivery of data migration and manipulation services.
- Data extraction from customer databases via scripts and software tools.
- System data analysis and provision of formal quotes for bespoke services.
The role involves working with multiple teams and departments to provide exceptional service remotely within tight timeframes, requiring excellent customer management skills. Occasional weekend and evening work may be necessary to minimize disruption.
Responsibilities:
- Deliver professional, efficient services, considering the impact of downtime on customers' businesses.
- Provide high-quality data solutions supporting CCH software using Transact SQL.
- Take ownership of customer issues, escalate when needed, and keep customers updated.
- Stay up-to-date with CCH Software and industry standards supporting current and future software.
- Collaborate with project management and professional services to ensure successful delivery.
- Work collaboratively with colleagues and stakeholders, including sales, customer services, and product development, to meet customer expectations.
- Assist with testing new versions/builds of data solutions.
- Assist in producing supporting collateral and refining processes and documentation.
- Continuously seek ways to improve efficiency and effectiveness.
- Identify and mitigate risks, handle difficult situations confidently, and simplify complex issues.
- Maintain a customer service focus and work on multiple projects simultaneously.
- Seek customer feedback to maintain high standards.
- Work independently and within a team remotely.
- Communicate effectively in written and verbal form.
- Be a self-starter with a growth mindset and eagerness to learn new systems.
- Experience in ETL, data manipulation, migration, and cleansing.
- Knowledge of SQL Server administration, including backups and restores.
- Proficiency in Transact SQL, creating and troubleshooting stored procedures and scripts.
- Experience with Microsoft Office products, Power Query (desirable), Visual Studio, Github (beneficial), Power BI (desirable), and CCH software applications (desirable).
Technical / Professional Qualifications:
- Professional technical certification or similar is desirable.
Professional Services Data consultant - Remote ( UK ) employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Data consultant - Remote ( UK )
✨Tip Number 1
Familiarise yourself with CCH software products and their functionalities. Understanding the specific tools and services we offer will help you demonstrate your knowledge during interviews and show how you can add value to our team.
✨Tip Number 2
Brush up on your SQL skills, particularly Transact SQL. Being able to showcase your ability to write and troubleshoot scripts will be crucial in proving your technical expertise and suitability for the role.
✨Tip Number 3
Highlight your experience in customer service and data consultancy. Be prepared to discuss specific examples where you've successfully managed customer expectations and delivered high-quality data solutions.
✨Tip Number 4
Network with professionals in the data consultancy field. Engaging with others in the industry can provide insights into best practices and may even lead to referrals or recommendations for our open positions.
We think you need these skills to ace Professional Services Data consultant - Remote ( UK )
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data consultancy, SQL scripting, and customer service. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your ability to deliver high-quality data solutions. Mention specific examples of past experiences where you've successfully managed customer expectations and delivered results.
Showcase Technical Skills: Emphasise your proficiency in Transact SQL, ETL processes, and any relevant software tools like Power BI or Visual Studio. Provide examples of how you've used these skills in previous roles to solve problems or improve efficiency.
Highlight Communication Abilities: Since the role requires excellent communication skills, include examples of how you've effectively communicated with customers and team members in the past. This could be through written reports, presentations, or direct customer interactions.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL, data manipulation, and ETL processes. Bring examples of past projects where you've successfully implemented these skills, as this will demonstrate your capability to handle the technical aspects of the role.
✨Demonstrate Customer-Focused Mindset
Since the role is customer-facing, highlight your previous experiences in customer service. Share specific instances where you resolved customer issues or improved their experience, showcasing your ability to manage relationships effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as tight deadlines or difficult customer interactions. Practise articulating your thought process and decision-making skills in these scenarios to show your problem-solving abilities.
✨Research the Company and Its Products
Familiarise yourself with CCH software products and the company's services. Understanding their offerings will allow you to tailor your responses and demonstrate genuine interest in the role, which can set you apart from other candidates.
