Product Support Specialist - Robotic & Manual

Product Support Specialist – Robotic & Manual, Crawley

Client:

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

529df03d4b34

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Work Flexibility: Field-based

Provide clinical product support to end users, including on-site guidance during surgical procedures, training, and customer education. Offer feedback on product design to enhance performance and customer satisfaction.

• Train surgeons and OR staff on the operation of robotic arm applications and associated equipment to ensure optimal placement and precision.
• Utilize proprietary software for pre-operative CT scan preparation, assist in implant planning, sizing, and positioning.
• Generate reports on case reviews, services, and recommendations for product and process improvements, and manage inventory, sales orders, and forecast inputs.
• Support demonstrations and visits to showcase product clinical value.
• Train hospital personnel on the use of the RIO System, accessories, disposables, and implants.
• Report product complaints promptly as per quality system requirements.
• Resolve product issues efficiently for customers.
• Provide case support at unassigned accounts.
• Assist in developing and executing sales plans to increase system utilization and grow case volume.
• Promote clinical benefits, build relationships with surgeons and OR staff, and collaborate with sales and marketing teams.
• Manage product purchase orders, inventory, and partner with cross-functional teams to drive account growth.
• Support manual and revision cases and key account management.

Qualifications:

• High School diploma required; Bachelor’s degree preferred in business or technical field.
• At least 2+ years’ experience in sales or technical roles within healthcare, medical, or pharmaceutical industries.
• Knowledge of customer service principles, business procedures, and office technology (ERP, MS Access, Excel, Word).
• Strong problem-solving and interpersonal skills.
• Ability to analyze specifications and assist customers in product selection.
• Travel percentage: 70%.

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