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- Tasks: Lead and develop the Product Support Team to enhance customer satisfaction and drive revenue growth.
- Company: Join Edmund Optics, a top player in optics and photonics technology with a global reach.
- Benefits: Enjoy competitive pay, private health insurance, gym memberships, and extensive training opportunities.
- Why this job: Be part of a dynamic team in a growing industry, making a real impact on customer experiences.
- Qualifications: Degree in engineering or science, 3+ years in technical sales, and strong leadership skills required.
- Other info: Office locations include York, Mainz, or Lyon; occasional travel for tradeshows may be needed.
The predicted salary is between 36000 - 60000 £ per year.
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Client:
Location:
Ripon, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
42e771e13f5c
Job Views:
5
Posted:
11.02.2025
Expiry Date:
28.03.2025
Job Description:
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics’ state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as being one of the largest suppliers of off-the-shelf optical components and a trusted partner when it comes to customized solutions. Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.
Edmund Optics Europe, a US owned-group consisting of Edmund Optics subsidiaries in Germany, UK, Netherlands and France, is responsible for sales, marketing, distribution, engineering and application support for a wide product range throughout Europe, the Middle East and Africa. Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team.
To accelerate our success and growth within the European Market, Edmund Optics Ltd. is looking for a Product Support Manager EMEA (f/m/d) .
Highly competent and skilled, the Product Support Manager EMEA is responsible for managing the Product Support Team (the Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications. Responsibilities include team structuring for operational effectiveness, day to day team management, increasing regional customer satisfaction for technical and applications support activities.
Essential Functions:
- Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity and individual accountability.
- Efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
- Assist the Product Support Team with complex technical inquiries as needed, involving Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified.
- Work towards continuous improvement of sales process and customer journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement.
- Define and track key performance indicators (KPIs) and report them to the appropriate stakeholders.
- Participate in tradeshows and conferences.
- Interface with marketing to provide customer feedback and identify customer support needs to ensure EOs service leadership.
Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Your profile:
- Degree in engineering, physics, mathematics, or hard science.
- Minimum of three (3) years experience in technical sales and/or product support.
- Proficiency in key optical engineering and physics concepts/optics industry experience preferred.
- Knowledge of company products, applications, capabilities and sourcing possibilities.
- Knowledgeable about sales and support processes.
- Proven leadership ability to manage people, build highly effective, diverse teams and create a positive working atmosphere.
- Fluent in English, additional language skills preferred.
- Strong organization skills.
- Able to identify key objectives, set goals, and execute plans.
- Excellent communication and presentation skills, both written and verbal.
- Willingness to travel (occasional visits to tradeshows and other Edmund Optics sites).
What we offer:
A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry. You will have the opportunity to work with highly motivated, self-driven and open-minded people with a great team spirit.
Edmund Optics provides a range of employee benefits alongside the salary package including:
- Company pension scheme.
- Private medical & dental insurance.
- Extensive training and development opportunities.
- Subsidized gym membership.
- Cycle to Work scheme.
- Company events.
- …and a lot more!
This office-based position can be located in York (UK), Mainz (Germany) or Lyon (France), depending on the candidate’s preference.
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Product Support Manager EMEA (m/w/x), Ripon employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Manager EMEA (m/w/x), Ripon
✨Tip Number 1
Familiarize yourself with the optics and photonics industry. Understanding the key concepts and applications will not only help you in interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Highlight your leadership experience. Since the role involves managing a team, be prepared to discuss specific examples of how you've successfully led teams in the past and improved customer satisfaction.
✨Tip Number 3
Network with professionals in the optics industry. Attend relevant conferences or tradeshows where Edmund Optics is present. This can provide valuable insights and connections that may help you stand out as a candidate.
✨Tip Number 4
Prepare to discuss key performance indicators (KPIs) relevant to product support. Being able to articulate how you would track and improve these metrics will show your strategic thinking and alignment with the company's goals.
We think you need these skills to ace Product Support Manager EMEA (m/w/x), Ripon
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Product Support Manager EMEA position. Highlight the key responsibilities and qualifications that align with your experience, especially in technical sales and product support.
Tailor Your CV: Customize your CV to reflect your relevant experience in managing teams, customer satisfaction, and technical inquiries. Use specific examples that demonstrate your leadership skills and knowledge of optical engineering.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for optics and your understanding of the industry. Mention how your background aligns with Edmund Optics' goals and how you can contribute to their success in the EMEA market.
Highlight Key Skills: In both your CV and cover letter, emphasize your communication skills, organization abilities, and any additional language proficiencies. These are crucial for the role and will help you stand out as a candidate.
How to prepare for a job interview at TN United Kingdom
✨Understand the Product and Market
Make sure to familiarize yourself with Edmund Optics' products and their applications in various industries. Being able to discuss specific products and how they relate to customer needs will demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully managed a team or improved customer satisfaction. Highlighting your leadership abilities will be crucial, as the role involves managing the Product Support Team.
✨Prepare for Technical Questions
Since the position requires a strong understanding of optical engineering and physics concepts, be ready to answer technical questions. Brush up on key concepts and think about how they apply to the products offered by Edmund Optics.
✨Demonstrate Strong Communication Skills
Effective communication is essential for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be prepared to discuss how you would handle customer inquiries and provide support.
