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- Tasks: Lead and develop the Product Support Team to enhance customer satisfaction and drive revenue growth.
- Company: Join Edmund Optics, a top player in optics and photonics technology with a global reach.
- Benefits: Enjoy competitive pay, private health insurance, gym memberships, and extensive training opportunities.
- Why this job: Be part of a dynamic team in a growing industry, making a real impact on customer experiences.
- Qualifications: Degree in engineering or science, 3+ years in technical sales, and strong leadership skills required.
- Other info: Work from York, Mainz, or Lyon, with occasional travel for tradeshows.
The predicted salary is between 36000 - 60000 £ per year.
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Product Support Manager EMEA (m/w/x), Knaresborough
Location: Knaresborough, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
994ec98623bf
Job Views:
5
Posted:
11.02.2025
Expiry Date:
28.03.2025
Job Description:
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics’ state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as being one of the largest suppliers of off-the-shelf optical components and a trusted partner when it comes to customized solutions. Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.
Edmund Optics Europe, a US owned group consisting of Edmund Optics subsidiaries in Germany, UK, Netherlands, and France, is responsible for sales, marketing, distribution, engineering, and application support for a wide product range throughout Europe, the Middle East, and Africa. Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team.
To accelerate our success and growth within the European Market, Edmund Optics Ltd. is looking for a Product Support Manager EMEA (f/m/d) .
Highly competent and skilled, the Product Support Manager EMEA is responsible for managing the Product Support Team (the Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications. Responsibilities include team structuring for operational effectiveness, day-to-day team management, increasing regional customer satisfaction for technical and applications support activities.
Essential Functions:
- Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity, and individual accountability.
- Efficiently schedule Sales & Applications Engineers (product to provide adequate phone, email, and chat coverage).
- Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified.
- Work towards continuous improvement of sales process and customers journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement.
- Define and track key performance indicators (KPIs) and report them to the appropriate stakeholders.
- Participate in tradeshows and conferences.
- Interface with marketing to provide customer feedback and identify customer support needs to ensure EOs service leadership.
Qualifications:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Your profile:
- Degree in engineering, physics, mathematics, or hard science.
- Minimum of three (3) years experience in technical sales and/or product support.
- Proficiency in key optical engineering and physics concepts/optics industry experience preferred.
- Knowledge of company products, applications, capabilities, and sourcing possibilities.
- Knowledgeable about sales and support processes.
- Proven leadership ability to manage people, build highly effective, diverse teams, and create a positive working atmosphere.
- Fluent in English, additional language skills preferred.
- Strong organization skills.
- Able to identify key objectives, set goals, and execute plans.
- Excellent communication and presentation skills, both written and verbal.
- Travel willingness (occasional visits of tradeshows and other Edmund Optics sites).
What we offer:
A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry. You will have the opportunity to work with highly motivated, self-driven, and open-minded people with a great team spirit.
Edmund Optics provides a range of employee benefits alongside the salary package including:
- Company pension scheme.
- Private medical & dental insurance.
- Extensive training and development opportunities.
- Subsidized gym membership.
- Cycle to Work scheme.
- Company events.
- …and a lot more!
This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate’s preference.
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Product Support Manager EMEA (m/w/x), Knaresborough employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Manager EMEA (m/w/x), Knaresborough
✨Tip Number 1
Familiarize yourself with the optics and photonics industry. Understanding the key concepts and current trends will not only help you in interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the optics sector, especially those who work at Edmund Optics or similar companies. Attend industry conferences and tradeshows to make connections and learn more about the company culture.
✨Tip Number 3
Prepare to discuss your leadership experience in detail. Be ready to share specific examples of how you've managed teams, improved customer satisfaction, and driven revenue growth in previous roles.
✨Tip Number 4
Research Edmund Optics' products and services thoroughly. Being able to speak knowledgeably about their offerings and how they align with customer needs will set you apart during the interview process.
We think you need these skills to ace Product Support Manager EMEA (m/w/x), Knaresborough
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Product Support Manager EMEA position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in technical sales or product support, especially if you have worked in optics or a related field. Use specific examples to demonstrate your leadership skills and ability to manage teams.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure that your application reflects your strong written and verbal communication abilities. Consider including examples of successful presentations or customer interactions.
Tailor Your Cover Letter: Write a personalized cover letter that addresses why you are a great fit for Edmund Optics. Mention your understanding of their products and how your background aligns with their goals for customer satisfaction and continuous improvement.
How to prepare for a job interview at TN United Kingdom
✨Understand the Product and Market
Make sure to familiarize yourself with Edmund Optics' products and their applications in various industries. Being able to discuss specific products and how they relate to customer needs will show your genuine interest and expertise.
✨Demonstrate Leadership Skills
Prepare examples from your past experiences where you successfully managed a team or led a project. Highlight your ability to build effective teams and create a positive working atmosphere, as this is crucial for the Product Support Manager role.
✨Showcase Communication Skills
Since the role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Be ready to discuss how you handle complex technical inquiries and communicate solutions effectively to both customers and team members.
✨Prepare for Behavioral Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on scenarios relevant to customer support and team management.
