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- Tasks: Be the go-to person for engineering queries on Electronic Warfare Systems.
- Company: Join THALES, a leader in defense and security technology.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for growth.
- Why this job: Make an impact by improving product functionality and supporting cutting-edge technology.
- Qualifications: Electrical engineering experience preferred; degree in electronics is a plus.
- Other info: Full Security Clearance required; ideal for ex-Forces technical experts.
The predicted salary is between 36000 - 60000 £ per year.
THALES are looking to recruit a passionate & driven Product Support Engineer to act as a point of contact for engineering queries relating to any aspect of Electronic Warfare Systems for our Through-Life Support Engine Division.
Location – Crawley hybrid working
This is a key role providing technical expertise and support for our products, equipment and systems. You’ll act as a point of contact for product engineering queries, implementing product design changes and being on hand to both engineering functions and the user community.
What will you deliver?
- To address obsolescence, reliability and supportability issues arising in the product.
- Initiate, approve and advise on the embodiment of changes to the products to (a) address supportability events and (b) improve the utility (functionality, performance, and supportability) of the products.
- Provide technical expertise to manufacturing, test, and repair activities which relate to the products and to effect improvements to the processes and related equipment.
- Organise and lead the execution of the above tasks where a team of people is required to conduct them, managing the work, using allocated resources and with responsibility for identifying changes in resource requirements and seeking/negotiating a share of common resources.
- To represent the company in technical interactions with external organisations which concern the products. Ensure that any assumptions and dependencies associated with the solutions are identified, recorded and maintained.
Additionally, to have the capability to perform all of the following:
- To initiate, approve, issue and present any documentation covering this work.
- Produce estimates for packages of work.
- Plan, control and co-ordinate the work in order to produce designs on time and to the specified requirement by one or more of the following: Motivating and managing a team to produce desired objectives. Pro-actively monitoring and assessing the performance of sub-contractors.
- To disseminate product knowledge and product application within the company.
- To liaise with other team members, project teams, disciplines, groups and subcontractors on technical and programme matters.
- Undertake feasibility studies and the preparation of proposals and tenders, co-ordinating the activity of supporting staff as required.
- Develop any assigned staff through coaching and to provide learning opportunities for assigned staff based on the product and its support and deployment.
- Ensure effective collaboration between engineering and other disciplines in the execution of all works relating to the product.
- Provide progress reports as required by company procedures and practice.
- Participate in visits/trials and represent the company on/off site where necessary.
- To ensure compliance with all company safety and security procedures.
Who are we looking for?
- Ideally worked as a Product Support Engineer or similar role.
- Electrical engineering experience in a Navy/MOD environment.
- Experience of trouble shooting within a test facility using test rigs etc.
- You are able to understand the key issues and their implications. They are able to ask relevant and constructive questions on the subject. This level is aimed at roles that interface with TLSE and therefore require an understanding of the TLSE role.
- Degree qualifications in an electronics subject (desirable).
- Ex-Forces background as a technical subject matter expert.
The successful candidate will need full Security Clearance (SC) – For more information and guidance please visit the UKSV website.
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Product Support Engineer, Crawley employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer, Crawley
✨Tip Number 1
Familiarize yourself with Electronic Warfare Systems and the specific technologies used by Thales. Understanding the products and their applications will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Thales, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with troubleshooting and problem-solving in a test facility. Be ready to share specific examples that demonstrate your technical expertise and ability to work under pressure.
✨Tip Number 4
Highlight any experience you have with managing teams or projects, as this role requires collaboration across various disciplines. Show how you've successfully led initiatives or improved processes in past positions.
We think you need these skills to ace Product Support Engineer, Crawley
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Product Support Engineer position at THALES. Understand the key responsibilities and required qualifications, especially regarding Electronic Warfare Systems and the specific skills they are looking for.
Tailor Your CV: Customize your CV to highlight relevant experience in product support engineering or similar roles. Emphasize any electrical engineering experience, particularly in a Navy/MOD environment, and showcase your troubleshooting skills within test facilities.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for the role and the company. Mention specific experiences that align with the responsibilities outlined in the job description, such as managing teams, liaising with external organizations, and ensuring compliance with safety procedures.
Highlight Security Clearance: If you have full Security Clearance (SC), make sure to mention it prominently in your application. This is a crucial requirement for the role, and demonstrating that you meet this criterion can strengthen your application.
How to prepare for a job interview at TN United Kingdom
✨Show Your Technical Expertise
Be prepared to discuss your experience with Electronic Warfare Systems and how you've addressed obsolescence, reliability, and supportability issues in the past. Highlight specific examples where you provided technical expertise or implemented product design changes.
✨Demonstrate Team Leadership Skills
Since this role involves managing a team, be ready to share experiences where you motivated and coordinated a group to achieve objectives. Discuss how you handle resource management and ensure effective collaboration between different engineering disciplines.
✨Ask Insightful Questions
Prepare relevant questions about the company's products and their applications. This shows your interest and understanding of the role, as well as your ability to engage in constructive discussions about technical matters.
✨Understand Compliance and Safety Procedures
Familiarize yourself with the company's safety and security procedures. Be ready to discuss how you ensure compliance in your previous roles, as this is crucial for the position and demonstrates your commitment to maintaining high standards.
