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For Companies At a Glance
- Tasks: Elevate customer journeys by building relationships and guiding product adoption.
- Company: Join JPMC’s central Infrastructure Platforms team in London, a leader in cloud technology.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Make a real impact by helping customers succeed with innovative cloud solutions.
- Qualifications: 5+ years in customer success, excellent communication, and cloud knowledge required.
- Other info: EU work permit needed; ideal for tech-savvy individuals passionate about customer success.
The predicted salary is between 43200 - 72000 £ per year.
Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution. As a Customer Success Manager in JPMC’s central Infrastructure Platforms team, you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong relationships with our customers and understand their individual needs and goals as a core contributor of the team.
Key responsibilities include:
- Drive product adoption, expansion, and retention activities to maintain a healthy customer base.
- Conduct regular and proactive account meetings to share best practices, demonstrate use cases, communicate future releases, and gather feedback.
- Guide customers through onboarding, set up the product according to their needs, and understand our products and features.
- Track success metrics and provide feedback to the Product team.
- Support internal and external customers as a cloud tech advisor, including private and public cloud platforms.
- Lead cross-functional resources including Solutions Architects, Customer Success Analysts, and support teams.
- Drive annual planning and delivery with customers, aligning objectives and resources.
Required qualifications, capabilities, and skills:
- 5+ years of experience in customer success roles in product or technology.
- Ability to influence product adoption and customer retention.
- Excellent communication and stakeholder engagement skills.
- Ability to learn and teach new technologies.
- Knowledge of public and private cloud offerings, including compute, databases, networking, machine learning, and data analytics.
- Strong writing skills for technical business cases, ROI calculations, and strategic plans.
- Experience navigating complex matrix organizations.
- Effective communication at executive levels, with tailored messaging.
- Cloud certifications in AWS, Azure, and/or GCP.
Preferred qualifications, capabilities, and skills:
- Experience in B2B environments or as a customer in a technical setting.
- Knowledge of product development, technical design, and data analytics.
- Experience in technical account management, professional services, or customer advisory roles.
Product Solutions Manager / Customer Success Manager - Cloud - B2B employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Solutions Manager / Customer Success Manager - Cloud - B2B
✨Tip Number 1
Familiarise yourself with the specific cloud technologies mentioned in the job description, such as AWS, Azure, and GCP. This knowledge will not only help you understand the products better but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with current or former employees of JPMC or similar companies in the cloud sector. Engaging in conversations can provide valuable insights into the company culture and expectations, which can be beneficial when tailoring your approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven product adoption and customer retention in previous roles. Having concrete metrics or success stories ready will showcase your experience and effectiveness in a Customer Success Manager position.
✨Tip Number 4
Stay updated on the latest trends in cloud technology and customer success strategies. Being knowledgeable about industry developments will allow you to engage in meaningful discussions during interviews and show that you're proactive about your professional growth.
We think you need these skills to ace Product Solutions Manager / Customer Success Manager - Cloud - B2B
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and product management. Emphasise your ability to drive product adoption and retention, as well as any specific cloud technologies you are familiar with.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about customer success and how your skills align with the role. Mention specific experiences where you've successfully built customer relationships or influenced product adoption.
Showcase Technical Skills: Since the role requires knowledge of cloud technologies, be sure to include any relevant certifications (like AWS, Azure, or GCP) and examples of how you've applied these skills in previous roles.
Highlight Communication Skills: Given the importance of stakeholder engagement in this role, provide examples of how you've effectively communicated with different levels of an organisation. This could include leading meetings, presenting to executives, or writing technical documents.
How to prepare for a job interview at TN United Kingdom
✨Understand the Product Inside Out
Before your interview, make sure you have a solid understanding of the products and services offered by the company. Familiarise yourself with their cloud solutions and how they can benefit customers. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios related to customer success and product adoption. Prepare examples from your past experience where you've successfully guided customers through onboarding or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a Customer Success Manager, excellent communication is key. During the interview, focus on articulating your thoughts clearly and concisely. Be prepared to discuss how you've engaged with stakeholders at various levels and tailored your messaging to suit different audiences.
✨Demonstrate Your Technical Knowledge
Since the role requires knowledge of cloud technologies, be ready to discuss your experience with public and private cloud offerings. Highlight any relevant certifications you hold, such as AWS, Azure, or GCP, and be prepared to explain how you've applied this knowledge in previous roles.
