Product Solutions Manager - Cloud - B2B

Product Solutions Manager – Cloud – B2B, London

Client:

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

40a7cf7f7b50

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution.

As a Customer Success Manager in JPMC’s central Infrastructure Platforms team, you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong relationships with our customers and understand their individual needs and goals as a core contributor of the team.

Job responsibilities

1. Drive product adoption, expansion, and retention activities to maintain a healthy customer base.
2. Conduct regular and proactive account meetings to share best practices, provide use case demonstrations, communicate future releases, and gather feedback on product impact.
3. Guide customers through onboarding and setup, leveraging deep product knowledge, including new features and enhancements.
4. Track key success metrics and provide data/feedback to inform product development.
5. Support internal JPMC lines of business as an internal customer of the Infrastructure Platform (IP).
6. Act as a cloud tech advisor and navigator for customers across private and public cloud platforms, products, and tools.
7. Lead cross-functional teams including Solutions Architects, Customer Success Analysts, and support staff.
8. Drive annual planning and delivery in collaboration with customers, starting with strategic planning sessions.
9. Identify shared goals and areas for IP enablement, aligning resources to achieve objectives.

Required qualifications, capabilities, and skills

• 5+ years of experience in customer success roles in product or technology.
• Ability to influence product adoption and retention.
• Excellent communication and interpersonal skills across all stakeholder levels.
• Ability to learn and teach new technologies.
• Knowledge of public and private cloud offerings, including compute, databases, networking, machine learning, and data analytics.
• Strong writing skills, with experience in technical business cases, ROI calculations, and strategic planning.
• Experience navigating complex, globally dispersed matrix organizations.
• Effective communication at an executive level, with tailored messaging.
• Cloud certifications in AWS, Azure, and/or GCP.

Preferred qualifications, capabilities, and skills

• Experience in B2B environments or as a customer colleague.
• Advanced knowledge of product development, technical design, and data analytics.
• Experience in technical account management, professional services, or customer advisory roles.

Note: If you are not a passport holder of the country for this vacancy, a work permit may be required. Check our Blog for more info.

Do not include bank or payment details in your application. Apply via the \’Apply now\’ button. Created on 02/05/2025 by TN United Kingdom.

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