Product Administrator & Customer Service

Job Title: Product Administrator & Customer Service, Wiltshire

Client:

Wadswick Country Store

Location:

Wiltshire, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

758f5b993bd7

Job Views:

2

Posted:

17.05.2025

Expiry Date:

01.07.2025

Job Description:

Overview: At Wadswick Country Store, we offer a curated selection of premium equestrian items and luxury country clothing. We focus on style, comfort, and functionality, providing exceptional products and customer service in a country lifestyle retail environment.

Role: We seek a well-organized, customer-focused Product Administrator & Customer Service Assistant to support our busy retail and online store, managing stock, product listings, and customer interactions.

Key Responsibilities:

1. Stock Management: Oversee stock deliveries, manage inventory in EPOS and online systems, and coordinate product displays.
2. Product & Brand Knowledge: Develop expertise in allocated brands, attend training, and stay updated on trends.
3. Customer Service: Handle inquiries, process orders, and provide product advice, especially for equestrian needs.
4. Collaboration & Communication: Liaise with suppliers and internal teams to ensure accurate product info and promotions.

Skills & Experience:

• Strong organizational skills and attention to detail.
• Excellent communication skills.
• Passion for the equestrian and country lifestyle markets.
• Familiarity with EPOS and e-commerce platforms like Shopify and WooCommerce.
• Resilient, proactive, and able to use initiative.

This is a full-time role with some weekend work to support peak times.

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