Process Engineer- Customer Journey Optimization Manager

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Process Engineer- Customer Journey Optimization Manager, London

Client:

Talan

Location:

London, United Kingdom

EU work permit required:

Yes

Job Reference:

00038af1b22c

Job Views:

74

Posted:

13.02.2025

Expiry Date:

30.03.2025

Job Description:

Company Description

For more than 20 years, Talan has been advising companies and administrations, supporting them, and implementing their transformation projects in the UK and abroad. With a presence on four continents and a headcount of 6000 consultants, our ambition is to reach a billion turnover by the end of 2025.

In the UK, Talan counts 500 employees on several sites, the main being: London, Birmingham, Edinburgh and Chester, Leeds.

Job Description

Process Engineer- Customer Journey Optimization Manager.

As part of the Process Intelligence and Automation Team, you will have a fantastic opportunity to work on various cutting-edge automation technologies, with access to some of the finest clients in Investment Banking, Energy and Legal Sectors – on challenging and exciting projects.

This role is to develop a clear strategy for continuous improvement of the customer journeys. This involves identification, prioritization and optimization of customer journeys across Business Banking propositions, coordinating operational implementation and post-implementation control.

Customer journeys are critical to deliver optimum customer service, enabling a seamless customer experience of business banking servicing.

• Experienced change manager: highly organized with strong attention to detail
• Work with a Lean and Agile mindset, re-prioritizing strategic focus where required
• Business leader: ability to work autonomously; drive change; and own major deliverables which directly impact customers.
• Excellent communicator: Manage senior stakeholders; lead key governance/working groups; engage with multiple areas of the business.
• Develop a strategy and implementation approach to identification, prioritization and optimization of customer journeys across Business Banking propositions
• Utilise Lean Six Sigma principles to deliver optimized customer journeys for Business Banking customers.

Qualifications

• Programme Management skills: Managing, leading and actively undertaking planning, risks & issues management
• Banking experience is a must
• Lean Six Sigma skillset and qualifications
• Strong stakeholder management skills and comfortable working alongside Business and UKT delivery partners
• Expert within Process Intelligence, Process Engineering, and Process Automation.
• Clear evidence on how you implemented change and can explain why this change was made
• Self-starter, who can work proactively with minimum supervision

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