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For Companies At a Glance
- Tasks: Manage client relationships and ensure smooth trade operations in a dynamic financial environment.
- Company: Join a leading financial services team known for exceptional client service and innovative solutions.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and the chance to work with cutting-edge technology.
- Why this job: Be part of a team that values empathy and innovation while making a real impact in finance.
- Qualifications: Strong communication skills, operational risk management experience, and a passion for client service are essential.
- Other info: This role requires an EU work permit and offers a chance to work in vibrant London.
The predicted salary is between 43200 - 72000 £ per year.
Are you an emotionally intelligent team player passionate about client service? Then you have found the right team! As a Prime Brokerage Client Service Representative Senior Associate in Prime Financial Services Team, you will own operational client experience for our cash equity and repo financing prime clients. You will partner with clients to design efficient operational models from trade capture to settlement, provide top-tier operational risk management, leverage data to present trends and influence behaviours, and design solutions using digital automation platforms like Alteryx. Your role is crucial in ensuring our clients receive exceptional service and support, making us their preferred choice in the industry.
Job Responsibilities
- Ensures trades are captured and settled in an accurate, timely and efficient manner.
- Manages proactively failing settlements to minimize risk and penalty charges.
- Partners with clients and internal teams to ensure that cash and positions are reconciled accurately.
- Builds trusting, credible client relationships through responsive, high quality client service. This includes responding to daily queries, chairing action driven meetings, and having difficult conversations when necessary.
- Monitors themes using our data analytics platforms and uses a data driven approach to influencing client and broker behaviour.
Required Qualifications, Capabilities, and Skills
- Ability to act and communicate with humility, empathy and kindness.
- Proven track record of being a subject matter expert (any product or workflow) in a previous role.
- Ability to articulate complex concepts in a simple, digestible way to varied audiences.
- A very disciplined attitude to operational risk management.
- Takes pride in doing the ‘simple’ things consistently well.
- Ability to work with large data sets to pull trends and provide meaningful feedback to influence client behaviour.
- Ability to bring multiple groups together to solve a problem and hold people accountable for their actions.
Preferred Qualifications, Capabilities, and Skills
- Familiarity with the settlement and mechanics of cash equities, bonds and repos.
- Ability to independently automate manual processes using digital automation tools such as Alteryx.
- A naturally curious thinker with a hunger to learn and teach others.
- An optimistic approach to problem solving. Views problems as opportunities and not roadblocks.
Prime Brokerage Client Service Representative Senior Associate employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prime Brokerage Client Service Representative Senior Associate
✨Tip Number 1
Familiarise yourself with the specific operational processes related to cash equities and repo financing. Understanding these mechanics will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your emotional intelligence during interactions, whether in networking or interviews. Practice articulating how you've built trusting relationships in previous roles, as this is crucial for client service positions.
✨Tip Number 3
Get comfortable with data analytics tools like Alteryx. If you can demonstrate your ability to leverage data to influence client behaviour, you'll stand out as a candidate who can add real value to our team.
✨Tip Number 4
Prepare for scenario-based questions that assess your problem-solving skills. Think of examples where you've turned challenges into opportunities, as this aligns perfectly with the optimistic approach we value at StudySmarter.
We think you need these skills to ace Prime Brokerage Client Service Representative Senior Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Prime Brokerage Client Service Representative Senior Associate position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Your CV should clearly showcase your experience in client service, operational risk management, and any familiarity with cash equities or repos. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to manage client relationships effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for client service and your understanding of the role's importance. Highlight specific examples from your past work that demonstrate your emotional intelligence, problem-solving skills, and ability to work with data analytics platforms.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in client-facing roles.
How to prepare for a job interview at TN United Kingdom
✨Show Your Emotional Intelligence
As a Prime Brokerage Client Service Representative, emotional intelligence is key. Be prepared to demonstrate your ability to empathise with clients and communicate effectively. Share examples of how you've built trusting relationships in previous roles.
✨Highlight Your Subject Matter Expertise
Make sure to discuss your experience as a subject matter expert in relevant products or workflows. Prepare to articulate complex concepts simply, showcasing your ability to make information accessible to different audiences.
✨Demonstrate Your Data Skills
Since the role involves leveraging data analytics, be ready to talk about your experience with large data sets. Discuss how you've used data to identify trends and influence behaviours, and if possible, share specific examples of tools like Alteryx that you've used.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills. Think of situations where you've turned challenges into opportunities, and be ready to explain your thought process and the outcomes of your actions.
