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- Tasks: Be the face of Prada, delivering exceptional customer experiences and building brand loyalty.
- Company: Join a prestigious luxury brand with a rich history and a commitment to innovation.
- Benefits: Enjoy a creative work environment, opportunities for professional growth, and a diverse team.
- Why this job: Immerse yourself in fashion and art while making meaningful connections with clients.
- Qualifications: Experience in customer service, a passion for luxury, and excellent communication skills are essential.
- Other info: Must have an EU work permit; knowledge of fashion trends is a plus.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.
RESPONSIBILITIES
- Welcome and serve the customer providing an excellent in-store experience at all times.
- Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
- Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
- Ensure to be up-to-date knowing fashion trends and competitors.
- Prove Brand and product knowledge.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and is attentive to prevent product thefts.
KNOWLEDGE AND SKILLS
- Experience in a similar role.
- Passion for human relations and sales.
- Problem solving, curiosity and interest in luxury/fashion, art and design.
- Experience of building a long-lasting relationship with clients.
- Being able to work in team as well as alone.
- Excellent communication and interpersonal skills.
- Passion and knowledge of the managed product category.
Prada Home - Client Advisor - Harrods employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prada Home - Client Advisor - Harrods
✨Tip Number 1
Familiarise yourself with Prada's brand philosophy and values. Understanding what the brand stands for will help you convey its message effectively to customers, making you a more compelling candidate.
✨Tip Number 2
Stay updated on current fashion trends and competitors in the luxury sector. This knowledge will not only enhance your conversations with clients but also demonstrate your commitment to the role.
✨Tip Number 3
Practice your customer service skills by engaging with people in various settings. The ability to build rapport quickly is crucial for a Client Advisor, so honing this skill can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the luxury retail industry. Attend events or join online forums where you can connect with others who work in similar roles, as they may provide valuable insights or even referrals.
We think you need these skills to ace Prada Home - Client Advisor - Harrods
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Prada's philosophy and values. Familiarise yourself with their products and recent collections, as this knowledge will help you convey your passion for the brand in your application.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly in luxury retail. Emphasise any achievements related to client relationship building and sales performance to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific experiences that demonstrate your ability to provide excellent customer service and build long-lasting relationships with clients.
Showcase Your Knowledge: In your application, mention your awareness of current fashion trends and competitors. This will show that you are proactive and engaged in the industry, which is crucial for a Client Advisor role at Prada.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for Luxury Fashion
Make sure to express your genuine interest in luxury fashion and the Prada brand during the interview. Share any personal experiences or knowledge you have about the brand's history, values, and current trends to demonstrate your enthusiasm.
✨Highlight Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Discuss how you built relationships with clients and resolved any issues, showcasing your problem-solving abilities and commitment to client satisfaction.
✨Demonstrate Your Knowledge of Trends
Stay updated on the latest fashion trends and competitors in the luxury market. Be ready to discuss these trends and how they relate to the Prada brand, showing that you can engage customers with informed conversations.
✨Practice Your Communication Skills
Since excellent communication is key for a Client Advisor role, practice articulating your thoughts clearly and confidently. Consider conducting mock interviews with friends or family to refine your interpersonal skills and ensure you come across as approachable and knowledgeable.
