Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, provide tailored insurance solutions, and ensure exceptional service.
- Company: Join Towergate Insurance Brokers, a leader in providing expert insurance advice across the UK.
- Benefits: Enjoy competitive salary, bonus schemes, structured training, and career growth opportunities.
- Why this job: Be part of a friendly team that values customer relationships and personal development.
- Qualifications: Previous experience in sales or customer service is preferred; enthusiasm and adaptability are key.
- Other info: This role requires an EU work permit and offers a chance to make a real impact.
The predicted salary is between 28800 - 43200 £ per year.
Our Personal Lines Insurance Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, providing products and services that exceed their expectations and retain their loyalty. We strive to provide a market-leading customer experience, and that’s driven by you. Our people share a common mindset that sets us apart. Our Personal Lines Insurance Advisors are engaging, positive, they listen, are receptive to what our customers want, are adaptive, hardworking team players, and build trusted relationships with colleagues, customers, and partners. We recruit people who share those values.
When you join us, you will play your part in ensuring we meet our commercial targets by maximizing business and service opportunities from all contacts in a consistent, fair, and compliant manner. You will become part of an established, friendly, and experienced team who will provide all the support you need to succeed.
Responsibilities:
- Dealing with either inbound or outbound customer calls, understanding the customer’s needs, and providing insurance solutions that are best suited to their requirements.
- Ensuring calls are answered in a timely professional manner, and that exceptional customer experience is always delivered, adhering to business standards at all times.
- Ensuring that all workflow activity is completed in accordance with approved business processes.
- Complying with all approved procedures, customer service standards, and external regulatory bodies.
- Achieving and maintaining the required competencies for the role.
- Ensuring that any customer complaints are identified and handled strictly within the company's complaints procedure.
- Engaging personal communication style.
- Maintaining a positive attitude, being resilient, adaptive, receptive, and articulate.
Previous experience in sales or service is preferred. We are keen to hear from individuals with a background in public-facing industries such as insurance, retail, and hospitality.
We offer a competitive salary, on-target bonus scheme, knowledge development, and a structured training plan to develop your corporate career, along with further career opportunities throughout our business. Towergate Insurance Brokers provide over 200 specialist policies from nearly 100 offices across the UK. From businesses, properties, passions, and most things in between, our advisors work together with the UK’s leading insurers to provide expert advice. We engage with and speak the language of our customers, providing competitive protection that best suits their needs. At the heart of all our work is knowing our stuff, being an open book, creating great partnerships, and sharing the passions of our customers. If you are an enthusiastic, results-driven, motivated individual striving for a career, not just a job, then come and be part of our story.
Personal Lines Insurance Advisor employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Lines Insurance Advisor
✨Tip Number 1
Familiarise yourself with the insurance products offered by Towergate Insurance Brokers. Understanding their range of policies will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios where you handle customer inquiries or complaints can prepare you for the types of calls you'll be managing as a Personal Lines Insurance Advisor.
✨Tip Number 3
Network with current or former employees of Ardonagh Advisory. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Showcase your adaptability and resilience in previous roles. Be ready to share specific examples of how you've successfully navigated challenges in customer service or sales environments, as these traits are highly valued in this position.
We think you need these skills to ace Personal Lines Insurance Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Personal Lines Insurance Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or sales roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet customer needs.
Write a Strong Cover Letter: Your cover letter should reflect your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to the team at Ardonagh Advisory.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the insurance industry.
How to prepare for a job interview at TN United Kingdom
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Personal Lines Insurance Advisor. Familiarise yourself with the key tasks such as providing insurance solutions and handling customer complaints, as this will help you demonstrate your knowledge and enthusiasm during the conversation.
✨Showcase Your Communication Skills
Since the role involves engaging with customers, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you've successfully handled customer interactions in the past.
✨Demonstrate Adaptability
The job requires being adaptive and receptive to customer needs. Prepare examples from your previous experience where you had to adjust your approach based on customer feedback or changing circumstances, highlighting your ability to remain positive and resilient.
✨Research the Company
Take some time to research Ardonagh Advisory and their values. Understanding their commitment to customer experience and market-leading service will allow you to align your answers with their expectations and show that you're genuinely interested in being part of their team.
