People & Operations Coordinator

At Cleantech Group, we believe that a great employee experience is the foundation of a thriving organisation. As part of our People & Operations team, you will play a crucial role in ensuring our employees feel supported, engaged, and empowered. Reporting to the Senior People & Operations Manager, you will help drive smooth and scalable HR processes, foster a positive workplace culture, and contribute to impactful people initiatives.

Purpose of the role

This role is an exciting opportunity to be at the heart of a dynamic, mission-driven company where people are our greatest asset. You will play a key role in improving how we work as a company, supporting both day-to-day operations and strategic projects. You’ll bring a tech-first mindset, love solving operational challenges, and enjoy using data to drive better decisions.

Location: London (Hybrid, expected in-office presence twice a week)

Responsibilities

• People Operations & Process Optimisation: Own and continuously improve key People processes such as onboarding, offboarding, and performance cycle, making them efficient, scalable, and well-documented. Proactively identify ways to enhance how we operate as a company by simplifying workflows, implementing better systems, and driving automation where possible. Maintain clean and accurate employee data across all HR systems. Analyse engagement surveys, performance data, and other people metrics to identify trends and actionable insights.
• Employee Experience: Create a positive new hire experience by coordinating the onboarding process and serving as the liaison to new hires throughout the process. Oversee the offboarding process for departing employees. Assist with recruitment efforts as needed. Serve as the first point of contact for all HR inquiries regarding policies, procedures, and programs. Handle simple employee relations cases, with support and guidance from the Senior People & Operations Manager. Assist with drafting and reviewing HR & company policies. Help plan and coordinate internal initiatives such as all-hands meetings, employee communications, and company events. Oversee knowledge management by keeping our Employee Handbook and Employee Experience hub up to date, organized, and easy to navigate. Support the Senior People & Ops Manager on ad-hoc activities that enhance employee experience and strengthen our culture as we grow.
• Operations: Manage and maintain key internal systems (e.g., SharePoint, MS Teams, Clockify), ensuring accuracy and data hygiene. Provide operational support on projects like IT management, office setups, and system rollouts. Coordinate with external vendors (e.g., IT, payroll, benefits providers) to ensure smooth service delivery, and maintain up-to-date records of company software licenses, subscriptions, and physical assets. Be the go-to person for tool-related queries and small tech troubleshooting, helping the team work more efficiently with the tools we use.

Requirements (you don’t need all of these to apply)

• You have experience in a similar role or relevant qualifications, ideally within a global or matrixed organisation.
• You’re organized, detail-oriented, and able to prioritise and manage tasks independently.
• You have a basic understanding of HR compliance, laws, and policies, and can handle sensitive information with discretion.
• You communicate clearly with diverse stakeholders and listen actively to understand employee needs.
• You’re proactive, always looking for ways to improve how things work, and confident solving problems without being asked.
• You’re data-savvy, bringing an analytical mindset and using data to improve daily operations and HR practices.
• You’re confident with modern tools (like Microsoft 365), curious about new technologies, and open to using AI to streamline workflows and support smarter decision-making.
• You’re collaborative, flexible, and thrive in a fast-paced, sometimes messy startup environment.