Payments Operations Specialist

We are considering both full-time permanent and contractor applications for this position. This role requires working from our London office in Fitzrovia three times per week. If you've been looking to join a fast-growing startup, backed by the same investors as Stripe & Airbnb, with a mission to make a huge positive impact, then you’ve found the right place!

Our Mission

Our mission at Goodstack is to make it easy to do good on a global scale. We empower companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams. Global brands, including LinkedIn, HSBC, OpenAI, Atlassian, and Twilio - as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference. We are on a rapid growth trajectory. Just in 2024, we facilitated $3 billion in donations to good causes. But this is just the beginning. We want to become the world's leading platform that facilitates donations to the most individual nonprofits in the world. To achieve this, we need incredible people to help us on our journey.

Join Our Series A Startup as Payments Operations Specialist to Help Thousands of Nonprofits Get Access To Funding!

We’re looking for an exceptionally detailed, hands-on, process-driven Payments Operations Specialist to own the smooth flow of funds from customers to charities. As a Payment Operations Specialist, you’ll play a vital role in ensuring the accurate, efficient, and timely flow of funds to nonprofits worldwide. Your focus will be on executing payment-related processes, supporting the team in achieving service level agreements (SLAs), and resolving payment issues. This role gives you a unique opportunity to work with global currencies, learn about international payment systems, and directly contribute to enabling positive change on a global scale.

As Payments Operations Specialist, Your Mission Will Be To:

• Execute daily tasks related to payment processing, ensuring all payments are made accurately and on time.
• Process payments to nonprofits via various methods, including bank transfers, checks, and card payments.
• Respond to customer and internal queries regarding payments, ensuring clear and timely communication.
• Handle complex payment issues such as failed payments, undeliverable donations, and reassignments, escalating issues when necessary.
• Monitor and track payment workflows, ensuring adherence to SLAs and KPIs.
• Detect, escalate, and help resolve domain-related problems and operational challenges.
• Follow operational procedures meticulously while keeping track of critical updates to ensure compliance and efficiency.
• Collaborate with other teams, including Operations, Customer Support, Product, and Engineering, to improve payment processes and address challenges.
• Identify opportunities to refine workflows for improved efficiency and effectiveness.

After 3 Months, Success Will Look Like:

• You have a strong understanding of the end-to-end payment processing workflow and key systems involved.
• You’re executing daily tasks with accuracy and timeliness, consistently meeting SLA targets.
• Complex payment issues are escalated and resolved efficiently, reducing recurring issues.
• Customer queries are being addressed with clarity and empathy, contributing to high satisfaction levels.
• You’ve identified and suggested improvements for at least one key process to enhance team efficiency.

This Role Is a Perfect Match for You If You Have:

• 2+ years of experience in payment operations, banking, financial services, or a similar role.
• A strong understanding of payment systems, international funds transfers, and currencies.
• A process-driven mindset with exceptional attention to detail.
• Familiarity with domestic and international payment networks (e.g. SEPA, ACH, SWIFT).
• Proven ability to handle complex payment issues and provide clear, customer-centric resolutions.
• Strong written and verbal communication skills.
• A metrics-oriented approach, with experience meeting SLAs and KPIs.
• Proficiency in Excel/Google Sheets and comfort with payment and data analytics software.

Bonus If You Have Knowledge Or Love Of:

• Experience within the nonprofit sector or with social impact-oriented brands.
• Familiarity with CSR or employee engagement initiatives, especially within corporate environments.

What You Can Expect Upon Joining Our Team

• Salary reviews and share options.
• Private medical insurance.
• Tasty Tuesday! Office lunch is on the company.
• Flexible working hours.
• Paid day off on your birthday!
• 25 days annual leave, plus paid public holidays.
• Paid sick leave.
• Paid mental health leave.
• Paid wellness leave.
• Paid days off to volunteer for non-profit causes.
• Goodstack library.
• £1000 Learning & development budget.
• £250 Brighten your day budget.
• Parental leave.
• UK cycle-to-work scheme.
• Pension.
• WFH budget.
• We're remote-first but offer a cosy office in central London for those who enjoy the on-site workspace experience… and so much more.

About us

Since 2017, Goodstack has been at the forefront of integrating social and environmental value into organisational purpose. In today's landscape, more businesses are recognising the necessity of embedding purpose into their operations to stay relevant. To catalyse this transformation, we are constructing efficient global charitable rails accessible via an API globally. Our vision is clear: To power purpose in every company and non-profit worldwide by leading the charge towards a future where doing good is not just an option but a fundamental principle of successful business, shifting towards a better, purpose-driven world.

OUR PLEDGE TO DIVERSITY, EQUITY & INCLUSION

We take pride in our diverse and growing team representing 15+ nationalities across 5 continents! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds, perspectives, and experiences, essential to our success. We actively seek and welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. A team that represents the world that we are trying to support is a wiser, more knowledgeable and stronger one. We’re excited for you to bring your experience, yourself and your special lemon twist to Goodstack to propel us forward in striving to create a better world for us all.