Pay Team Administrator

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Salary: £23,300 per annum
Location: London
Working Hours: Monday to Friday 9:00 – 17:30 (37.5 hours)

To provide world class customer service while supporting the sales and support channels, working within a set KPI. Dealing with daily customer queries and processing changes required whilst engaging internal colleagues, suppliers, and customers where appropriate.

Responsibilities

• Work as part of a team to ensure calls from customer, sales and support channels are answered within internal and external compliance guidelines.
• Speak and resolve customer queries relating to terminal or banking queries. Raising any changes to relevant partners or merchant banks.
• Resolve queries relating to change of bank/change of entity, cancellations, terminal swap outs.
• Ensure all queries are dealt with promptly and professionally.
• Ensure data is always captured accurately.
• Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.
• Periodically review Daisy Security Policies – centrally hosted on the Intranet – to ensure full compliance with current legal, regulatory and company requirements.
• Carry out any ‘ad hoc’ assignments as and when required.
• To be compliant with health and safety company policy and legislation.

Qualifications

• Be driven to focus energy and passion on serving our internal & external customers.
• Able to use initiative to find ways to resolve problems and deliver.
• Excellent communications skills; verbal and written.
• Enthusiastic and willingness to learn about Daisy products and adaptable to business change.
• Experience of dealing with customers, internal colleagues, and suppliers in relation to orders.
• Has a keen eye for detail with a flexible approach to the job in hand.
• The ability to work under pressure and multitask and not drop the ball.
• Must be well organized and able to work to deadlines and manage own tasks efficiently.
• Strong team player but able to work independently and take ownership for own workload.

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in, the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK\’s no.1 Telecoms company in 2023.

Here are some of the benefits that we offer:

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• £500 referral scheme bonus.
• Professional development to help you achieve your personal goals.
• Eye care vouchers available and discounted Medicash membership.
• Sim deals for you and your family/friends.
• Access to discounts and savings at more than 1,200 retailers.
• An additional day off on your birthday or if you\’re getting married.

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