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For Companies At a Glance
- Tasks: Assist customers with parts enquiries and manage stock efficiently.
- Company: Join a dynamic team at Nissan, a leader in the automotive industry.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer service and teamwork while learning about automotive parts.
- Qualifications: Experience in stock management is preferred; strong communication skills are essential.
- Other info: A passion for cars and technical knowledge is a plus!
The predicted salary is between 24000 - 36000 £ per year.
Our Nissan Parts Advisors are knowledgeable about parts and can advise customers and colleagues. The parts advisor understands how to add value to the aftersales team by managing the supply of parts to the workshop, sourcing parts on time and pre picking ready for the jobs. The parts advisor is also responsible for additional sales of parts to retail and trade customers.
Key Duties:
- Be the first point of contact for all parts enquiries providing a knowledgeable and efficient service personifying the brand.
- Qualify all trade customers and ensure customer expectations and requirements are identified, and successfully managed.
- Ensure accurate identification of customers' needs by means of parts catalogues and computer stock lists. Advise customers of part requirements and upsell where appropriate.
- Monitor stock levels and manage re-order process for essential stock items.
- Undertake inventory checks to make sure all parts ordered are delivered and are the correct parts needed. Manage any discrepancies with suppliers.
- All parts to be recorded and booked out as per workshop process.
- All administration relating to returns to be completed as soon as possible and returned to the manufacturer.
- Participate in the annual stock check.
- Liaise with Nissan Parts team on parts technical issues when necessary.
Person Requirements:
- The successful candidate will be responsible for ensuring workshop efficiency is maintained through the effective management of stock.
- Candidates must have experience of managing stock in a very busy and demanding environment. Previous experience of a parts operation and stock control procedures would be advantageous, but not essential.
- People focused with the confidence and personality to develop customer, supplier, and team relationships.
- Able to communicate clearly and concisely via telephone, email, and face to face.
- Good attention to detail under pressure.
- Good organisational skills to manage extensive stock inventory, able to develop a good understanding of commercial priorities and the ability to anticipate need requirements.
- IT literate with knowledge of Dealer Management Systems.
- Able to work effectively within a team environment and able to perform under pressure.
- Proactive, able to work on own initiative to achieve personal and team targets.
- A good technical awareness or understanding of cars and parts is desirable.
Parts Advisor employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with Nissan parts and their specific applications. Understanding the technical aspects of the parts you’ll be advising on will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Network with current Parts Advisors or professionals in the automotive industry. Engaging with them can provide insights into the role and may even lead to referrals, which can significantly enhance your chances of landing the job.
✨Tip Number 3
Demonstrate your customer service skills in any interactions you have with the company. Whether it’s through social media or during a casual visit, showing that you can communicate effectively and build relationships is key for this role.
✨Tip Number 4
Stay updated on the latest trends in automotive parts and stock management systems. Showing that you are proactive about learning and adapting to new technologies can set you apart from other candidates.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Parts Advisor. Familiarise yourself with the key duties mentioned in the job description, such as managing stock levels and providing excellent customer service.
Tailor Your CV: Highlight relevant experience in stock management and customer service in your CV. Use specific examples that demonstrate your ability to work under pressure and manage inventory effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of parts operations. Mention how your skills align with the requirements of the role and express your enthusiasm for contributing to the team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at TN United Kingdom
✨Know Your Parts
Familiarise yourself with common car parts and their functions. Being able to discuss specific parts and their applications will demonstrate your knowledge and passion for the role.
✨Customer Service Focus
Prepare examples of how you've successfully managed customer enquiries in the past. Highlight your ability to upsell and provide excellent service, as this is crucial for a Parts Advisor.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage stock levels and inventory checks. Share any relevant experiences where you effectively handled stock in a busy environment.
✨Show Team Spirit
Emphasise your ability to work within a team. Prepare to talk about how you've collaborated with colleagues to achieve targets or resolve issues, as teamwork is essential in this role.
