Part Time On Board Host

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Part Time On-Board Host for TransPennine Express (TPE) at Liverpool Station

Pay Rate: £13.20 per hour plus commission.

Hours: Part Time (20 hours).

Shifts: Rotational shifts between 6am and 9pm, including some weekends.

• Applicants must be 18 years of age or over to perform certain tasks or work on specific shifts due to responsibilities within the role.
• Ability to work in a dynamic, fast-paced environment, including long hours and varying shifts.

We are a leading provider of catering and onboard services to the British Railway Industry, with over 40 service centres nationwide and a workforce of over 1000 employees in the UK, committed to delivering First-Class service.

Ideally, candidates will have at least 2 years of experience in a Customer Facing role within Retail, Leisure & Hospitality Industries. Full training will be provided.

As an On Board Host, you\’ll:

• Provide \’at seat trolley service\’ on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs, including details on services, ticketing, platforms, and disruptions.
• Claim up to 50 rover tickets for TPE network rail for family & friends.

Why join as an On Board Host?

At Rail Gourmet, we offer more than jobs; we provide dynamic career opportunities with a range of benefits:

• Employee Discounts: Up to 50% discount on SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust, etc.
• Up to 75% discount during work hours on SSP brands.
• Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units (T&C apply).
• Learn while you Earn: Access to training, apprenticeships, and development programs.
• Internal Growth Opportunities: 70% of our Managers are promoted internally.
• App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline.
• Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
• Culture: Support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life assurance, Share Incentives, Cycle to Work, competitive pay, earned pay advances, and loans up to £5000.
• Referral Rewards: £400 for successful referrals.
• Holiday Allowance: 28 days pro-rata, including Bank Holidays.
• Rewards & Recognition: RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.

Rail Gourmet is an equal-opportunity employer committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.

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