Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage a retirement lodge, organise activities, and ensure top-notch customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Customer service experience and strong admin skills are essential; Microsoft Office proficiency required.
- Other info: Flexible part-time hours, perfect for students or those seeking rewarding work.
The predicted salary is between 12000 - 12000 £ per year.
Salary: £12,000 per annum, plus excellent benefits (£21,000 p/a full time equivalent)
Hours: Monday to Friday, 09:00 to 13:00 (20 hours per week)
About the role
Churchill Estates Management are offering an exciting, part-time opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more! Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
- Annual holiday entitlement of 24 days, pro rata + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Part-time Lodge Manager employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Lodge Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating your alignment with these values during any interactions can set you apart as a candidate who truly understands the company culture.
✨Tip Number 2
Highlight your experience in customer service and administration by preparing specific examples of how you've positively impacted previous roles. This will help you convey your suitability for the Lodge Manager position effectively during interviews.
✨Tip Number 3
Network with current or former employees of Churchill Estates Management on platforms like LinkedIn. Engaging with them can provide valuable insights into the role and the company, and may even lead to a referral.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to managing a retirement development, such as organising activities or dealing with contractors. This shows your proactive approach and readiness for the responsibilities of the Lodge Manager role.
We think you need these skills to ace Part-time Lodge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administration, and any previous roles in retirement living or similar sectors. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for excellent customer service and your ability to work independently. Mention specific examples of how you've positively impacted others in previous roles.
Highlight Relevant Skills: Emphasise your administrative skills and proficiency with Microsoft Office applications. Include any experience you have with event organisation or managing contractors, as these are key aspects of the Lodge Manager role.
Showcase Your Personality: Since this role requires a friendly and outgoing personality, let your character shine through in your application. Use a warm tone and express your enthusiasm for working with people and making a difference in their lives.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Organisational Skills
As a Lodge Manager, you'll need to juggle various tasks. Be prepared to discuss how you manage your time and organise events or activities. Mention any tools or methods you use to stay organised, such as calendars or project management software.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to talk about how you handle interactions with different stakeholders, including residents, contractors, and colleagues. Use examples that showcase your ability to listen, empathise, and resolve conflicts.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and judgement under pressure. Think of scenarios related to health and safety checks or managing difficult situations with residents. Practising your responses will help you feel more confident during the interview.
