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For Companies At a Glance
- Tasks: Join a supportive team to assist vulnerable individuals through customer service.
- Company: A passionate organisation dedicated to making a positive impact in the community.
- Benefits: Enjoy career progression opportunities and work within a friendly environment.
- Why this job: Make a real difference while developing your skills in a caring atmosphere.
- Qualifications: Strong communication skills and a genuine desire to help others are essential.
- Other info: Flexible part-time hours with some late shifts once a month.
Your new company
Are you looking to work for a passionate and dedicated organisation committed to making a positive impact on the lives of vulnerable individuals? My client, based in Warrington, is seeking a team of 5 part-time customer service advisors to join their team on a permanent basis. Through personalised support and exceptional service, this organisation strives to help those facing challenges and help them achieve their goals in a safe, respectful, and caring environment.
Your new role
The positions are being offered as part-time with shift patterns as follows: 31 hours per week. The shift patterns are: core hours. There will be some shifts, normally every 4 weeks, including late shifts from 13:00-22:15 once per month. The shift schedules are:
- Monday/Tuesday team: Week 1 – Monday, Tuesday, Wednesday; Week 2 – Monday, Tuesday, Thursday, Friday
- Thursday/Friday team: Week 1 – Thursday, Friday, Saturday, Sunday; Week 2 – Wednesday, Thursday, Friday
You will be joining a friendly and supportive team who pride themselves on the service they deliver to both internal and external customers. Your duties will include, but are not limited to:
- Coordinating effectively with team members, housing officers, and external parties to resolve customer issues and ensure prompt service.
- Providing a friendly, empathetic approach when speaking to customers, especially older and vulnerable individuals, ensuring they feel reassured and supported.
- Making regular phone calls to vulnerable customers to confirm their well-being and ensure their property is safe.
- Accurately recording information from customer interactions, including call details, issues reported, and necessary follow-ups, into the organisation's system.
What you’ll need to succeed
- Excellent communication skills, both written and verbal
- A genuine desire to help others, especially vulnerable individuals
- An empathetic and friendly approach
- Excellent attention to detail
- Very personable and professional
What you’ll get in return
- Work within a friendly and supportive team
- Career progression opportunities
- Additional benefits
Part Time Customer Service - 31 hours per week employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service - 31 hours per week
✨Tip Number 1
Familiarise yourself with the organisation's mission and values. Understanding their commitment to helping vulnerable individuals will allow you to align your responses during interviews, showcasing your genuine desire to contribute positively.
✨Tip Number 2
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you've demonstrated empathy and effective communication, especially in challenging situations.
✨Tip Number 3
Research common customer service scenarios related to vulnerable individuals. Being knowledgeable about these situations will help you articulate how you would handle them, demonstrating your readiness for the role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Part Time Customer Service - 31 hours per week
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've worked with vulnerable individuals. Use specific examples to demonstrate your communication skills and empathy.
Craft a Compelling Cover Letter: In your cover letter, express your genuine desire to help others and explain why you are drawn to this particular role. Mention the importance of providing support to vulnerable individuals and how your values align with the organisation's mission.
Showcase Your Skills: Emphasise your excellent communication skills and attention to detail in both your CV and cover letter. Provide examples of situations where you've successfully resolved customer issues or provided exceptional service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for a customer service role.
How to prepare for a job interview at TN United Kingdom
✨Show Your Empathy
Since the role involves supporting vulnerable individuals, it's crucial to demonstrate your empathetic nature. Share examples from your past experiences where you provided support or assistance to someone in need.
✨Highlight Communication Skills
Excellent communication is key in customer service. Be prepared to discuss how you've effectively communicated with customers in previous roles, especially in challenging situations. Use specific examples to illustrate your points.
✨Demonstrate Attention to Detail
This position requires accurate recording of customer interactions. During the interview, mention instances where your attention to detail made a difference in your work, such as catching errors or ensuring thorough follow-ups.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. This shows your genuine interest in the position and helps you understand how you can contribute to the team’s mission of helping vulnerable individuals.
