Operations Manager - Number Sixteen - Management

Operations Manager – Number Sixteen – Management, London

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: f12ac7703803

Job Views: 4

Posted: 16.02.2025

Expiry Date: 02.04.2025

Job Description:

Are you ready to step into a dynamic role where no two days are the same? We are currently seeking an Operations Manager to be an integral part of our passionate team at Number Sixteen Hotel. As the Operations Manager, you will report directly to the General Manager, playing a pivotal role in ensuring the seamless day-to-day operations of our prestigious establishment.

At Number Sixteen Hotel, we pride ourselves on delivering unparalleled experiences to our guests. Nestled in the heart of South Kensington, our boutique hotel offers a blend of sophistication and charm, making it a favourite among discerning travellers. With a commitment to excellence in hospitality, we strive to create unforgettable moments for every guest who walks through our doors.

Responsibilities:

• Lead by example, overseeing all aspects of hotel operations including Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen.
• Maintain a keen eye on service standards, ensuring that every guest interaction exceeds expectations.
• Inspire and motivate our operational team with your strong leadership skills.
• Take charge of hotel security across all departments, conducting regular health and safety checks.
• Cultivate strong and professional relationships with our guests, acting as a liaison between them, the General Manager, and the operational team.
• Handle any incidents or accidents involving guests or team members with professionalism and efficiency.
• Provide operational support to all departments as needed.

What you Need:

• Previous experience as a Head of Department or Duty Manager within a 5-star hotel.
• Excellent communication skills, both verbal and written.
• Superb attention to detail and a passion for delivering exceptional standards.
• Strong leadership and motivational skills.
• Resilience and drive to achieve excellence, even under pressure.
• Desirable: Previous knowledge of Micros and Opera.

What We Offer:

• Competitive salary plus service charge and benefits to be discussed at venue.
• Access to Wagestream our financial wellbeing app.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities, and fitness sessions.
• Benefits like cycle to work scheme and annual long service awards.
• One allocated paid day per year for volunteering work.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.

Why join Firmdale Hotels?

Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

Join us at Number Sixteen Hotel and become part of a team that celebrates diversity, creativity, and a shared commitment to excellence.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

#J-18808-Ljbffr