Operations Executive - Uswitch.com

Operations Executive – Uswitch.com, London

Location: Butlers Wharf, London Bridge (Tuesdays and Thursdays in-office)

At RVU, we combine the close-knit and agile environment of a startup with the know-how, technology, and backing of a well-established company.

Our mission is to empower people to make confident decisions. With our brands, including Uswitch, Tempcover, and others, we reach millions of consumers and deliver a world-class online experience.

About Uswitch:

Our goal is to be the UK’s favorite platform for choosing and managing home essentials—broadband, mobiles, energy, and insurance. We are growing and expanding our services, seeking talented individuals passionate about making a positive impact.

What you\’ll be doing:

• Managing daily operational tasks within Energy, ensuring accurate product information uploads and timely resolution of switching issues.
• Acting as a key contact between the Operations team and other Uswitch teams, supporting data collection, feedback, and process improvements.
• Implementing and maintaining promotions, onboarding new suppliers, and building strong relationships with partners.
• Supporting the contact centre to deliver high customer service standards, resolving complaints, and collaborating with partners for resolutions.

What we\’re looking for:

• Attention to detail and ability to work efficiently at pace.
• Problem-solving, strong communication skills, and a desire to learn.
• Organizational skills to manage time and priorities effectively.
• Commitment to quality and continuous improvement.
• Excellent verbal and written communication skills.
• Ability to build and maintain internal and external relationships.
• Team-oriented mindset and collaborative approach.

Our commitment to you:

We prioritize diversity, inclusion, and supportive work environments. Benefits include bonuses, hybrid working, pension contributions, work-from-home budgets, generous leave policies, private medical and dental plans, employee discounts, training budgets, schemes for eco-friendly commuting, in-office amenities, and wellness resources.

We use Metaview during interviews for note-taking and feedback, which records and transcribes interviews to improve our process. Participation is optional and does not affect your assessment.

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