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- Tasks: Engage with customers, manage queries, and create social media content.
- Company: Join a dynamic team in a growing London-based company focused on customer relationships.
- Benefits: Enjoy 25 days holiday, flexible hours, and the option to work from home.
- Why this job: Be part of a friendly team with growth potential and opportunities for creativity.
- Qualifications: Experience in an office environment and strong self-motivation are essential.
- Other info: Work Monday to Friday with occasional weekend shifts; enjoy team lunches and a discretionary bonus.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an exceptional Customer Service Advisor to work within a small team in our central London office who will help build and maintain relationships with our growing client base. The role has huge growth potential within an expanding business and the possibility to grow with the team, playing a crucial role in taking the company to a new level. The candidate must be happy to work independently, and at times work alone in the office, so they must have excellent self-motivation. The ideal candidate will have experience of working in an office environment. We are looking for a cheerful, intelligent, fast learner who will show initiative and be a self-starter. Fast touch typing will also be an advantage.
Day-to-day activities will include:
- Liaising with existing and prospective customers by email and telephone to answer queries and arrange repayment plans
- Following collections procedures
- Liaising with debt management companies
- Developing and posting social media content and SEO website content
- Joining the team in creating new ideas
Hours: Monday - Friday 9.00am to 5.30pm, 4 weekend days per month (weekdays given in lieu)
What are the perks of working here:
- 25 days holiday
- Flexibility – candidate can choose when they work (within the set parameters)
- Friendly team who arrange frequent team lunches and dinners
- Discretionary bonus
- 2 days working from home
Operations & Customer Response Executive employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Customer Response Executive
✨Tip Number 1
Familiarise yourself with the company’s values and culture. Understanding what inspires us at StudySmarter will help you align your responses during interviews and show that you're a great fit for our team.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully handled customer queries in the past. This will showcase your ability to build relationships, which is key for the Operations & Customer Response Executive role.
✨Tip Number 3
Highlight your self-motivation and initiative during discussions. Since the role requires working independently at times, sharing specific instances where you've taken charge or solved problems on your own will set you apart.
✨Tip Number 4
If you have experience with social media content creation or SEO, be sure to mention it! This role involves developing and posting content, so showcasing your relevant skills can give you an edge.
We think you need these skills to ace Operations & Customer Response Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and office environments. Emphasise skills like self-motivation, initiative, and fast touch typing, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully built relationships with clients or handled customer queries in the past.
Highlight Relevant Skills: In your application, clearly outline your communication skills, ability to work independently, and any experience with social media content creation or SEO, as these are important for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TN United Kingdom
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this will demonstrate your capability for the Operations & Customer Response Executive position.
✨Demonstrate Self-Motivation
Since the role requires a degree of independence, share instances where you took initiative or worked autonomously. This could be a project you led or a problem you solved without direct supervision, showcasing your self-starter attitude.
✨Familiarise Yourself with Social Media and SEO
As part of the job involves developing social media content and SEO website content, brush up on these topics. Be ready to discuss any relevant experience or ideas you have that could contribute to the company's online presence.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about team dynamics, growth opportunities, or how success is measured in the position. This not only helps you gauge if it's the right fit but also leaves a positive impression.
