Operations Controller

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To motivate, engage, and inspire staff to deliver the best possible service, while maintaining excellent relationships with customers and authorities.

Responsibilities

• Supervise and allocate tasks, including reporting absences and overtime.
• Plan and deploy resources to meet customer and operational requirements.
• Develop an open feedback culture by managing employee performance and maintaining workplace standards.
• Ensure compliance with Swissport corporate safety and security procedures to meet or exceed regulatory standards and deliver the desired customer service experience.
• Maintain up-to-date manuals and documentation.
• Build and maintain relationships with customers and airport authorities.
• Encourage consistency and collaboration through clear communication at all levels, including staff briefings, shift handovers, 1:1 meetings, and relevant reports.
• Ensure compliance with Swissport\’s SOPs and policies.
• Maximize efficiency in the operation and turnaround of inbound and outbound flights.
• Resolve conflicts and irregularities, taking appropriate action.
• Maintain assigned equipment and materials.
• Contribute to and assist with local emergency plans.
• Perform other duties as assigned.

Qualifications and Competencies

• Minimum of three GCSEs or equivalent.
• Flexible to work various shifts (days, evenings, nights, weekends, public holidays).
• Proficient in English (spoken and written).
• Ability to travel to the airport when public transport is unavailable.
• Ability to follow processes and procedures with flexibility when required.
• Willingness to work in inclement weather.
• Excellent communication skills, both written and verbal.
• Ability to work as part of a team in a changing environment.
• Proficient in computer skills and able to learn Swissport and airport systems.
• Previous experience in an aviation environment is desirable.
• Commitment to good customer service and continuous improvement.
• Self-motivated with demonstrable leadership experience.
• Excellent organizational and planning skills.
• Possession of a full driving license.
• Additional language skills are desirable.

Note: This job description outlines the minimum expectations and may vary based on location and local requirements.

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