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- Tasks: Be the friendly face of the rail industry, ensuring passengers feel safe and welcome.
- Company: Join a top employer dedicated to diversity and inclusion in the rail sector.
- Benefits: Enjoy free rail travel, generous holidays, and a contributory pension scheme.
- Why this job: Make a real impact while developing customer service skills in a supportive environment.
- Qualifications: No experience needed; just bring your people skills and a positive attitude!
- Other info: Flexible shifts with a focus on work-life balance and personal growth.
The predicted salary is between 21193 - 30543 £ per year.
Social network you want to login/join with:
Client:
Blue Arrow
Location:
Dalmuir
Job Category:
Other
EU work permit required:
Yes
Job Reference:
6ff7eed05a9f
Job Views:
5
Posted:
16.02.2025
Expiry Date:
02.04.2025
Job Description:
We have an amazing opportunity for you to work with a four times accredited Top Employer who played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they needed to be.
This fantastic organisation in the rail industry values their people and aims to inspire, attract, and keep the best talent and provide their people with a safe and inclusive place to truly thrive at work.
They are dedicated to helping to close the diversity gap across the rail industry and particularly welcome applications from young people, women, people from ethnically diverse backgrounds, LGBT+ people and people with a disability.
Supporting diversity and inclusion is a big part of who they are, they are not looking for people to fit into their culture but add to it. Proactively embracing diversity across the workforce.
Job Title:
ON-TRAIN – TICKET EXAMINER
Salary:
£30,543 per annum on completion of training. The trainee salary is £21,193 per annum.
Training:
7 days training and a 2-day Induction programme.
Contract:
Permanent
Hours:
FULL-TIME 35-hour week. Various shifts & weekend working. Monday – Sunday earliest start time 04.19 latest finishing time 01.00 hours.
The interviewing managers within Scotrail will be more specific around rosters and availability at Final Interview.
Shift patterns are generally early one week / late the next week with rolling rest days.
Rosters are produced each week and are available Thursday AM for starting on the following Sunday.
Responsibilities:
- For many passengers you’ll be the face of the organisation that they will remember.
- Creating a first-class impression, and making them feel safe, secure and welcome, should come as second nature to you.
- You need an eye for detail when checking and issuing tickets, an organised mind when handling cash and processing card transactions and a level head when patrolling the train and dealing with overcrowding, travel, customer issues and other situations that might unexpectedly arise.
- This role will involve assisting passengers with disabilities to board and alight trains and could involve the use of a portable ramp which weighs up to 15kg, the portable ramp may be required to be carried the full length of a train.
Skills Required:
- We are looking for candidates who have cash handling and customer facing experience.
- We can’t stress enough how important it is that you are a “people person” who can manage all kinds of situations constructively.
- This role is about delivering quality customer service and thinking clearly on your feet.
- Act with integrity at all times, to provide helpful solutions to passengers and staff.
- To be successful in this role you will demonstrate a commitment to exceeding customer expectations, have total confidence and ability to deal with conflict situations constructively, be a real team player and highly proactive.
- Your excellent communication skills will be evident, as will the ability to work alone when required and be able to demonstrate individual initiative when required.
You don’t need to have any experience as your training will include induction, customer service, commercial skills, first aid, fire safety, disability awareness and conflict management – will be professionally delivered to give you all the tools you need to master this interesting role.
Benefits:
- Contributory Final Salary Pension scheme
- Free and reduced rate rail travel for you and your family, where applicable.
- Generous holiday allowance
- 3% commission on ticket sales
- Hapi benefits package
Selection process:
Microsoft Teams Interview + Final Interview with organisation. The final stage for successful candidates will be a medical questionnaire. Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period.
Medical Fitness:
Due to the nature of the post and rail industry safety requirements there are certain medical & fitness standards that you would require to meet.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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ON-TRAIN - TICKET EXAMINER - DALMUIR, Clydebank employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ON-TRAIN - TICKET EXAMINER - DALMUIR, Clydebank
✨Tip Number 1
Familiarize yourself with the rail industry and the specific role of a Ticket Examiner. Understanding the responsibilities and challenges of the position will help you articulate your interest and suitability during the interview.
✨Tip Number 2
Highlight your customer service experience in conversations. Since this role is all about creating a positive impression for passengers, be ready to share examples of how you've successfully handled customer interactions in the past.
✨Tip Number 3
Prepare for situational questions that assess your conflict management skills. Think of scenarios where you had to resolve issues or manage difficult situations, as these will likely come up during the interview process.
✨Tip Number 4
Show your commitment to diversity and inclusion. Since the organization values a diverse workforce, be prepared to discuss how you can contribute to a welcoming environment for all passengers and colleagues.
We think you need these skills to ace ON-TRAIN - TICKET EXAMINER - DALMUIR, Clydebank
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the ON-TRAIN - TICKET EXAMINER position. Understand the responsibilities and skills required, especially the importance of customer service and cash handling experience.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the role. Emphasize any previous customer-facing roles and your ability to handle cash transactions, as well as your communication skills.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your commitment to customer service and how you can contribute to creating a welcoming environment for passengers.
Prepare for Interviews: Since the selection process includes interviews via Microsoft Teams, practice common interview questions related to customer service and conflict management. Be ready to discuss how you would handle various situations on the train.
How to prepare for a job interview at TN United Kingdom
✨Show Your People Skills
As a Ticket Examiner, you'll be the face of the organization for many passengers. Make sure to highlight your customer service experience and ability to handle various situations constructively during the interview.
✨Demonstrate Attention to Detail
Since the role involves checking and issuing tickets, emphasize your eye for detail. Be prepared to discuss any past experiences where attention to detail was crucial in your work.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, such as dealing with overcrowding or assisting passengers with disabilities. Think through these scenarios beforehand to show your problem-solving skills.
✨Express Your Commitment to Diversity
The organization values diversity and inclusion. Be sure to express your understanding of its importance and how you can contribute to a welcoming environment for all passengers.
