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- Tasks: Serve customers on trains, manage stock, and achieve sales targets.
- Company: Join Rail Gourmet, a leading provider of catering services in the UK railway industry.
- Benefits: Enjoy discounts, training opportunities, health support, and flexible working arrangements.
- Why this job: Be part of a dynamic team with growth potential and a supportive culture.
- Qualifications: No experience needed; just be 18 or over and ready to learn!
- Other info: Receive rewards for referrals and enjoy travel perks after probation.
The predicted salary is between 22000 - 28000 £ per year.
Join Rail Gourmet - Catered to You and Your Career! Rail Gourmet UK is seeking a motivated individual to join our team as On Board Host for East Midlands Trains (EMR) at Derby Station.
Hours: Full Time Permanent (40 hours/week)
Shifts: Varied between 6 am and 10.00 pm, including some weekends
Pay Rate: £12.60 per hour, plus commission.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently. No experience required; full training will be provided.
AS AN ON BOARD HOST YOU’LL:
- Provide 'at seat trolley service' on EMR trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs.
REQUIREMENTS FOR ON BOARD HOST:
Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
WHY JOIN US?
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
- Learn while you Earn: Access to award-winning training, apprenticeships and development.
- Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
- Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
- Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- Get rewarded with £400 for successful referrals.
- 28 days holiday pro rata, inclusive of Bank Holidays.
- Receive rewards and recognition such as RG Stars, Extra Mile Vouchers, and more.
- 4 EMR return tickets/year after probation.
Feel like you could belong at RG? Apply now and embark on the best part of your journey. Rail Gourmet is proud to be an equal opportunity employer who seeks to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.
On Board Host employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Board Host
✨Tip Number 1
Familiarise yourself with the East Midlands Trains service and their customer service standards. Understanding their values and what they expect from an On Board Host will help you align your approach during interviews.
✨Tip Number 2
Practice your communication skills, as you'll be interacting with passengers regularly. Being able to engage effectively and provide excellent customer service is key to succeeding in this role.
✨Tip Number 3
Show enthusiasm for the role by researching Rail Gourmet and their commitment to employee development. Mentioning their training opportunities can demonstrate your eagerness to grow within the company.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shifts, as the role requires varied hours including weekends. Highlighting your willingness to adapt can set you apart from other candidates.
We think you need these skills to ace On Board Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the On Board Host position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Create a CV that showcases your customer service skills, ability to work in a team, and any relevant experience, even if it's not directly related. Use clear headings and bullet points for easy readability.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work for Rail Gourmet and how you can contribute to their mission of providing first-class service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TN United Kingdom
✨Show Your Customer Service Skills
As an On Board Host, you'll be interacting with passengers regularly. Highlight any previous experience in customer service, even if it's informal, and demonstrate your ability to handle various situations with a positive attitude.
✨Familiarise Yourself with Rail Gourmet
Research Rail Gourmet and understand their values, services, and the specific role of an On Board Host. This will help you answer questions confidently and show your genuine interest in the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations on the train. Think about examples from your past where you've demonstrated problem-solving skills or provided excellent service.
✨Dress Appropriately
First impressions matter! Dress smartly and professionally for your interview. This shows respect for the interviewers and reflects the standards expected in the role.
