Ocean Export Agent

Job Description

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Export Files and reporting
• Use Global Ocean Export Monitor on a daily basis
• Ensure documents are timely sent and Shipping notices communicated to overseas and customers
• Ensure accurate and timely client and vendors billing
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintaining good relationships with suppliers (Ocean carriers, trucking companies, and others involved)
• Meet compliance at all times with internal and external regulations in accordance with government laws
• Understand department process flow and seek best practices to improve operational efficiency and productivity
• Ensure all customer standard operating procedures are in place and updated in Customer SOP
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communication, timely responses to emails and requests (internal and external)

Qualifications

• Previous experience in a similar role is advantageous but not necessary
• A good understanding of Expeditors’ Products and Services
• Understanding of ocean documentation process is a plus
• Hazardous Materials certification is preferred

Additional Information

• 23 Days holiday
• Private Medical Insurance
• Dental and Optical cover
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• EAP

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