Social network you want to login/join with:
Client:
Deverell Smith Recruitment Ltd
Location:
Wembley, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
b51122a807b6
Job Views:
5
Posted:
14.02.2025
Expiry Date:
31.03.2025
Job Description:
JOB OVERVIEW: The Resident Associate will work as part of a team responsible for the day-to-day operations and resident experience at a residential community. The ideal candidate will be customer-focused, detail-oriented, and able to work collaboratively with team members and residents.
MAIN DUTIES AND RESPONSIBILITIES:
- Lead by example, adopting policies, procedures and values – as stated in Brand Opus.
- Deliver exceptional customer service to all residents and guests.
- Constantly strive for continuous improvement.
- Take personal responsibility for understanding and following the company’s Health & Safety policies and practices.
- Able to handle confidential and sensitive information, dealing with issues and queries with utmost professionalism.
- To be a main point of contact, be responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner. Occasional decision-making and problem-solving in the absence of supervision will be required, given the circumstances of the role.
- To carry out security and maintenance inspections of vacant/pre-let properties as required.
- Carry out light concierge duties such as parcel collection and key management when required.
- To respond to all enquiries from prospective residents and to share the details with the leasing team, occasionally arrange and conduct viewing tours as required.
- To provide a bespoke resident experience based on the resident demographic.
- To assist with Move in and Move Out and conduct building and apartment familiarisation to new residents.
- Reviewing and reporting repair issues providing Residents with regular updates on progress.
- Arrange regular interim inspections of occupied apartments to check the condition and identify early maintenance requirements (PPM).
- Carry out regular inspection of all common parts reporting any defects.
- Aiming to ensure the Scheme holds 5* reviews on Google ratings – actively speak to the residents to gain feedback.
REQUIRED EXPERIENCE AND TECHNICAL COMPETENCY:
- Excellent verbal and written communication skills.
- Excellent IT and numeracy skills.
- Experience of working in a high-end customer service establishment.
- Proven ability to handle confidential information and sensitive matters that may involve the general public and handling issues and queries with professionalism.
- Practical application and working knowledge of Health and Safety requirements and legislation to eliminate or mitigate risk in the workplace.
- Ability to work under pressure with a degree of flexibility and to take control of your own workload.
- Strong organisational skills.
The above is a high-level summary of accountabilities and is not meant to be a comprehensive description of the role. Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time.
#J-18808-Ljbffr
Contact Detail:
TN United Kingdom Recruiting Team