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- Tasks: Manage night operations, guest check-ins, and financial transactions with a smile.
- Company: Join Sea Containers London, a vibrant hotel blending glamour and brutalism on the River Thames.
- Benefits: Enjoy perks like complimentary hotel stays, discounts, free meals, and health contributions.
- Why this job: Be part of a dynamic team that values growth, exceptional service, and memorable guest experiences.
- Qualifications: No specific experience required; just bring your enthusiasm and customer service skills!
- Other info: Perfect for night owls looking to kickstart their career in hospitality.
The predicted salary is between 30000 - 42000 £ per year.
A lifestyle hotel based on London's eccentric South Bank. With over 359 bedrooms, award-winning food and drink outlets, and an electric energy, Sea Containers London is a destination where glamour meets brutalism - and it's your London anchor on the River Thames.
As the Night Auditor, you will be responsible for ensuring the smooth and efficient operation of the hotel during the night shift. You will handle guest check-ins and check-outs, process financial transactions, and provide exceptional customer service to ensure a memorable stay for our guests.
Key Responsibilities:
- Perform night audit duties including balancing accounts, reconciling financial transactions, and preparing reports for management.
- Handle guest check-ins and check-outs efficiently and courteously.
- Respond to guest inquiries and resolve issues in a professional and timely manner.
- Monitor and ensure the security of the hotel during the night shift.
- Coordinate with housekeeping and maintenance teams to address any guest requests or issues.
- Maintain accurate records of room statuses and updates in the property management system.
- Ensure compliance with hotel policies, procedures, and health and safety regulations.
- Provide a detailed handover to the morning shift to ensure continuity of service.
At Sea Containers London, we are committed to giving our employees the skills and support required to deliver extraordinary experiences and to grow in their careers. We also offer a wide range of benefits including:
- Guest experience including dinner and drinks
- 6 complimentary nights a year at any Lore Group hotel
- Lore Group Employee & Immediate Family Rates
- Lore Group Friend and Family Rates
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
- 50% discount in Lore Group restaurants and bars
- Discounts in our spa and cinema
- Contribution towards Health - Cash Plan
- Life Assurance
- Length of service incentives (additional holiday)
- Bespoke training programmes
- Free meals on duty
- Incentives such as Ride-to-Work and season ticket loan
- Quarterly employee award ceremony and company staff parties
Night Auditor employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the hotel’s operations and services. Understanding the unique offerings of Sea Containers London, such as its award-winning food and drink outlets, will help you engage with guests more effectively during your night shifts.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Night Auditor, you'll be the face of the hotel during the night, so showcasing your ability to handle guest inquiries and resolve issues will set you apart from other candidates.
✨Tip Number 3
Network with current employees or those in similar roles. They can provide insights into the hotel culture and expectations, which can be invaluable when discussing your fit for the position during interviews.
✨Tip Number 4
Prepare to discuss your experience with financial transactions and reporting. Since balancing accounts and reconciling financial transactions are key responsibilities, being ready to share relevant experiences will demonstrate your capability for the role.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Night Auditor position. Tailor your application to highlight relevant experience and skills that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality, particularly any roles involving night shifts or auditing. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to handle financial transactions and customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the hotel. Mention specific aspects of Sea Containers London that appeal to you and explain how your background makes you a great fit for the Night Auditor position. Be sure to convey your commitment to providing exceptional guest experiences.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate. A polished application reflects your attention to detail, which is crucial for the Night Auditor role.
How to prepare for a job interview at TN United Kingdom
✨Know the Hotel's Vibe
Before your interview, take some time to understand the unique atmosphere of Sea Containers London. Familiarise yourself with its blend of glamour and brutalism, as well as its location on the South Bank. This knowledge will help you connect with the interviewers and demonstrate your enthusiasm for the role.
✨Highlight Your Customer Service Skills
As a Night Auditor, exceptional customer service is key. Be prepared to share specific examples from your past experiences where you successfully handled guest inquiries or resolved issues. This will show that you can maintain high standards even during the night shift.
✨Demonstrate Attention to Detail
The role involves balancing accounts and reconciling financial transactions, so it's crucial to showcase your attention to detail. You might want to mention any relevant experience you have with financial reporting or managing records, as this will reassure them of your capability in handling these responsibilities.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with thoughtful questions about the Night Auditor position and the hotel's operations. Asking about team dynamics or how they handle guest feedback can show your genuine interest in contributing to their success.
