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- Tasks: Support customers via calls, emails, and live chats for a global lottery campaign.
- Company: Join a dynamic team focused on creating outstanding customer experiences.
- Benefits: Enjoy discounted gym memberships, career development, and fun workplace culture.
- Why this job: Be part of a team that values innovation and continuous growth while making customers happy.
- Qualifications: Strong communication skills; previous experience in customer service is a plus.
- Other info: Hybrid work model with flexible shifts and opportunities for progression.
Location: Hybrid, based in Ringwood or London
Hours: 40 paid hours per week, shifts scheduled between 8:00 AM and 8:00 PM, Monday to Saturday
Pay: £12.65 per hour paid weekly
About the Role
We are seeking a passionate and dedicated Multilingual Customer Experience Consultant to join our dynamic team supporting a global lottery campaign. You will be part of a first-line support team providing exceptional service to customers via calls, emails, and live chats. Our goal is to create outstanding customer experiences, aiming for a 90%+ satisfaction rate. We believe in fostering an innovative and fun work environment where every idea is valued, and continuous growth is encouraged.
Key Responsibilities
- Respond promptly and professionally to customer queries through multiple channels.
- Present the company and its clients in a professional manner.
- Collaborate with team leaders to ensure client expectations are met.
- Maintain flexibility and adaptability in a fast-paced environment.
- Be organized, reliable, and committed to continuous improvement.
- Show a willingness to learn and enjoy your work.
Skills Required
- Excellent telephone manner, numeracy, and literacy.
- Strong customer service and problem-solving skills.
- Good analytical and decision-making abilities.
- Previous experience in call center or back office (desirable but not essential).
Why Join Us?
We offer a fun and sociable working culture with numerous benefits, including:
- Discounted gym memberships and bus tickets.
- Pension and life insurance schemes.
- Recognition programs with rewards.
- Career development opportunities and apprenticeships.
- Free parking, cycle-to-work scheme, and tech discounts.
Growth Opportunities
You will work alongside experienced colleagues, receive comprehensive training, and have the chance to progress in your role, taking on additional duties over time. Join a team committed to excellence and innovation, where making customers happy is not just a mission but a way of life. Take the next step in your career and become an integral part of our customer experience journey!
Multilingual Customer Experience Consultant (German & English) employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multilingual Customer Experience Consultant (German & English)
✨Tip Number 1
Brush up on your German and English language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company’s values and the global lottery campaign they support. Showing that you understand their mission and how you can contribute will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you provided excellent customer service or resolved conflicts. This will demonstrate your problem-solving skills effectively.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable during your interview.
We think you need these skills to ace Multilingual Customer Experience Consultant (German & English)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your multilingual skills, particularly in German and English. Emphasise any previous customer service experience and relevant skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create outstanding customer experiences. Mention specific examples of how you've successfully handled customer queries in the past.
Highlight Relevant Skills: In your application, focus on your problem-solving abilities, analytical skills, and any experience in fast-paced environments. These are key attributes the company is looking for in a candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or respond to questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Customer Service Experience
Emphasise any previous experience you have in customer service roles, especially in call centres or similar environments. Share specific examples of how you've handled customer queries and resolved issues, as this will show your problem-solving skills and ability to maintain a high satisfaction rate.
✨Demonstrate Adaptability
The job requires flexibility in a fast-paced environment. Prepare to discuss situations where you've had to adapt quickly to changes or challenges. This could include managing multiple tasks or adjusting to new processes, which will highlight your ability to thrive under pressure.
✨Express Your Passion for Customer Experience
Convey your enthusiasm for creating outstanding customer experiences. Share your thoughts on what excellent customer service means to you and how you can contribute to achieving the company's goal of a 90%+ satisfaction rate. This will show that you're not just looking for a job, but are genuinely interested in making a positive impact.
