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- Tasks: Help implement and enhance Microsoft Dynamics CRM and Power Platform solutions.
- Company: Join a municipal client focused on improving customer service through technology.
- Benefits: Enjoy a hybrid or remote work setup with a 7-month contract and potential renewal.
- Why this job: Make a real impact in customer service while working with cutting-edge tech.
- Qualifications: 5+ years of experience with Microsoft Dynamics CRM and Power Platform development required.
- Other info: Must have a bachelor's degree in computer science or related field.
The predicted salary is between 48000 - 72000 £ per year.
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Microsoft Dynamics CRM Consultant with experience in Power Platform development
to assist in the implementation of Microsoft Dynamics CRM, Customer Service Module and provide support and enhancement on an ongoing basis.
Client:
S.i. Systems
Location:
Greater London, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
c97921f1fa7c
Job Views:
5
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Our municipal client is looking for a Microsoft Dynamics CRM Consultant with experience in Power Platform development to assist in the implementation of Microsoft Dynamics CRM, Customer Service Module and provide support and enhancement on an ongoing basis.
7 months contract (35 hrs work week), potential for renewal, hybrid or remote.
Must Have
- 5+ years experience in configuring Microsoft Dynamics CRM module and developing custom Power Platform solutions using tools like Power App and Power Automate.
- Experience with integration of business applications with Microsoft Dynamics CRM would be a definite asset.
- Proven experience in configuring Microsoft Dynamics CRM Customer Service module . Manage Cases, Knowledge Management, Entitlements, SLAs, Analytics and Insights. Implement Scheduling, Multi-session experience for Customer Service, Routing and Connected Customer Services.
- A bachelor’s degree in computer science, related field or equivalent experience.
Nice to Have
- Power Platform Development: Develop canvas apps, model-driven apps and cards; create tables, columns, views and triggers in Dataverse. Develop automated, instant, scheduled, UI and business process flows in Power Automate. Forms, charts and dashboards; role-based security and PowerShell.
- SharePoint Development: Global, Hub and Local navigations. Web Parts, document libraries, lists, permissions, and social networking features. Integrations with Power App, Power Automate, Power BI, Excel, Outlook, M etc.
Responsibilities
- Gather functional and non-functional requirements; define, design and develop solutions utilizing the Microsoft Dynamics CRM configuration tools and/or Power Platform development tools like Power App and Power Automate.
- Work closely with the internal IT staff (including web developers and UI/UX) and key stakeholders from business units.
- Produce weekly status reports, broken down into daily number of hours worked and by tasks, using the time tracking system. The reports must include reporting on work accomplished during the period and work planned for the next period. These will be printed, signed as being correct, and submitted to the company by the Consultant.
- Communicate assignment status in a timely and clear fashion to the appropriate member of the Senior Management of the IT Department and other management, staff and other contractors or consultants involved in related IT assignments, as appropriate to the specific assignment.
- Provide weekly updates on deliverables and impact of proposed changes to timelines.
- Provide formal documentation, in accordance with the PMO methodologies and documentation standards.
- Provide mentoring and knowledge transfer to the company’s staff on system set up, configuration and support requirements.
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Microsoft Dynamics CRM Consultant with experience in Power Platform development to assist in th[...] employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft Dynamics CRM Consultant with experience in Power Platform development to assist in th[...]
✨Tip Number 1
Make sure to showcase your hands-on experience with Microsoft Dynamics CRM and Power Platform in any discussions or interviews. Highlight specific projects where you've configured the Customer Service module or developed custom solutions, as this will demonstrate your expertise.
✨Tip Number 2
Network with professionals in the field through platforms like LinkedIn. Join groups focused on Microsoft Dynamics and Power Platform to connect with others who may have insights or leads on job opportunities, including our position at StudySmarter.
✨Tip Number 3
Stay updated on the latest features and updates related to Microsoft Dynamics CRM and Power Platform. Being knowledgeable about recent changes can give you an edge during interviews and show your commitment to continuous learning.
✨Tip Number 4
Prepare to discuss how you've gathered requirements and collaborated with IT staff and stakeholders in previous roles. This is crucial for the role, so having concrete examples ready will help you stand out as a candidate.
We think you need these skills to ace Microsoft Dynamics CRM Consultant with experience in Power Platform development to assist in th[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics CRM and Power Platform development. Include specific projects or achievements that demonstrate your skills in configuring the Customer Service module and developing custom solutions.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background aligns with the job requirements. Mention your experience with case management, knowledge management, and any relevant integrations you've worked on.
Showcase Relevant Skills: Clearly outline your technical skills related to Microsoft Dynamics CRM and Power Platform in your application. Highlight your proficiency in tools like Power Apps, Power Automate, and any experience with SharePoint development.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on the radar of the hiring team.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Dynamics CRM and Power Platform development in detail. Highlight specific projects where you configured the CRM module or developed custom solutions using Power Apps and Power Automate.
✨Understand the Client's Needs
Research the municipal client and their specific requirements for the Customer Service Module. Be ready to explain how your skills can directly address their needs, such as managing cases and implementing scheduling.
✨Communicate Clearly
During the interview, practice clear and concise communication. Be sure to articulate your thoughts on project management methodologies and how you would report progress to senior management.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you gathered requirements, designed solutions, and collaborated with IT staff and stakeholders to deliver successful outcomes.
