Membership Experience Host

Membership Experience Host

Full-Time No home office possible
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The provided job description contains some redundancies and formatting issues that can be improved for clarity and professionalism. Here is a refined version:

Job Description

Main Duties and Responsibilities:

  • Maximise every member and guest’s experience in our club.
  • Support the sales and retention of memberships through excellent customer service.
  • Contribute to the cleaning and hygiene standards of the club as required.
  • Be a competent key holder, covering shifts as needed.
  • Maintain a good understanding of the membership software system.
  • Stay up to date with current Fitness Challenges, class descriptions, and gym floor focus; participate in these activities.
  • Support the Fitness Manager with gym floor duties.
  • Experience the products and services on offer.
  • Ensure the cleanliness of the facilities exceeds expectations by actively participating in the upkeep of the club, with support from the team.
  • Drive secondary spend KPI targets.
  • Handle member complaints competently and notify the relevant manager.

Qualifications:

  • Outgoing personality with a positive mindset.
  • Competent in all administrative duties.
  • Driven, ambitious, and eager to learn and develop specific behaviors and competencies.
  • Willing to participate in learning and development opportunities to progress your skills and career.
  • Able to perform operational key holder duties as required.
  • Passionate about fitness, administration, and customer service.
  • Flexible to work shifts that meet the business needs and support team members.
  • Target-focused to support sales and retention goals.

Additional Information:

Visit our LinkedIn page to see more about our brand. At Frasers Group, we value fearless individuals. Our principles include:

  • Think without limits – Think fast, fearlessly, and lead your team.
  • Own it and back yourself – Take ownership of your role and results.
  • Be relevant – Stay relevant to our people, partners, and the planet.

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Contact Detail:

TN United Kingdom Recruiting Team

Membership Experience Host
TN United Kingdom
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