Membership Experience Host

The provided job description contains some redundancies and formatting issues that can be improved for clarity and professionalism. Here is a refined version:

Job Description

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club as required.
• Be a competent key holder, covering shifts as needed.
• Maintain a good understanding of the membership software system.
• Stay up to date with current Fitness Challenges, class descriptions, and gym floor focus; participate in these activities.
• Support the Fitness Manager with gym floor duties.
• Experience the products and services on offer.
• Ensure the cleanliness of the facilities exceeds expectations by actively participating in the upkeep of the club, with support from the team.
• Drive secondary spend KPI targets.
• Handle member complaints competently and notify the relevant manager.

Qualifications:

• Outgoing personality with a positive mindset.
• Competent in all administrative duties.
• Driven, ambitious, and eager to learn and develop specific behaviors and competencies.
• Willing to participate in learning and development opportunities to progress your skills and career.
• Able to perform operational key holder duties as required.
• Passionate about fitness, administration, and customer service.
• Flexible to work shifts that meet the business needs and support team members.
• Target-focused to support sales and retention goals.

Additional Information:

Visit our LinkedIn page to see more about our brand. At Frasers Group, we value fearless individuals. Our principles include:

• Think without limits – Think fast, fearlessly, and lead your team.
• Own it and back yourself – Take ownership of your role and results.
• Be relevant – Stay relevant to our people, partners, and the planet.

#J-18808-Ljbffr