Market Ops and Margin Tech Production Management Head - Director

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Market Ops and Margin Tech Production Management Head – Director, London

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Client:

11037 Citibank, N.A. United Kingdom

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5fe770396162

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

Team/Function Overview:

The Global Head of Market Operations Tech (MOT) production management role will oversee a large group of employee and contractor resources across the globe. The head of MOT Production Management will play a crucial role in the organization\’s simplification efforts and will collaborate closely with technology, business, and operations leaders to support the Markets business goals. The role reports directly to the Managing Director of Markets Production Management.

Role / Position Overview:

We seek a highly motivated leader to oversee a rapidly evolving Operations technology platform supporting a growing markets business. The position involves leading a team of application support engineers responsible for enhancing the safety and stability of Markets back-office systems, including Cash products, OTC Derivatives, FX Settlement, and Margin. The candidate will partner with business and product managers to deliver a top-tier Production Support team.

The Apps Support Sr Group Manager manages multiple teams through subordinate managers. A comprehensive understanding of how their sub-function contributes to overall objectives is essential, along with industry knowledge and awareness of competitors\’ products and services. The role requires strategic insight into the function\’s direction within the business, strong communication skills for negotiations at senior levels, and accountability for strategy execution, budgeting, planning, and policy formulation. Responsibilities include managing people, budgets, and planning, with duties spanning performance evaluations, hiring, disciplinary actions, and budget approvals. The role may involve cross-disciplinary activities.

Key Responsibilities:

• Oversee all aspects of the Market Operations production platforms, including Cash, Derivatives, Margin, and other products.
• Lead the transition from traditional technology operations to an engineering culture.
• Contribute to system architecture design and collaborate with end-users for system enhancements.
• Manage vendor relationships, including oversight of offshore managed services.
• Enhance service levels by improving operational efficiencies, incident and problem management, and knowledge sharing.
• Establish a culture of Cyber Security awareness and ownership across Markets Ops tech.
• Lead development teams to improve application stability and supportability.
• Collaborate with infrastructure teams to improve system reliability and availability.
• Develop frameworks for capacity, throughput, and latency management.
• Define onboarding standards and guidelines for applications.
• Coach team members to maximize potential and foster a collaborative environment.

Development Value:

• Gain exposure to a continuously evolving Markets technology stack and industry-leading businesses.
• Build strong partnerships across various departments including Front Office, Operations, and Risk & Controls.
• Focus on leadership development and engineering training.
• Potential career growth in Production Management.

Essential Knowledge/Experience:

• Experience in large organizations, particularly in Markets Tech.
• Stakeholder management experience with Application Development and Infrastructure teams.
• Proven management experience, including managing managers.
• Familiarity with modern observability tools and support tools development.
• Financial product knowledge and experience with problem management methodologies.
• Excellent communication skills at all organizational levels.
• Strong organizational skills, self-motivation, and team collaboration abilities.
• Experience in talent development, training, and knowledge transfer.
• Experience managing business continuity and architectural assessments for critical systems.
• Understanding of trade settlement solutions and front-to-back processes.
• Experience with ticketing software.

Additional Technologies:

• Experience with modern operating systems and enterprise databases.
• Knowledge of Autosys or similar Batch Scheduling systems.
• Capacity planning and storage performance analysis skills.
• Network/data troubleshooting expertise.

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