Maritime VSAT Subject Matter Expert (On-Call, Remote Support)

Maritime VSAT Subject Matter Expert (On-Call, Remote Support), London

Client:

Global Satcoms

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

Job Reference:

0103f05e2acd

Job Views:

10

Posted:

24.03.2025

Expiry Date:

08.05.2025

Job Description:

Global Satcoms is looking for an experienced Maritime VSAT Subject Matter Expert to provide remote technical support and consulting for field technicians performing VSAT installations aboard vessels worldwide . Acting as a technical escalation point , you will assist engineers during commissioning, troubleshooting, and system integration. This flexible, on-call role offers task-based or daily rate compensation , allowing you to work remotely while supporting critical maritime connectivity solutions.

Tasks

• Support field engineers during VSAT installations, commissioning, and troubleshooting .
• Diagnose and resolve complex satellite communication issues , including Inmarsat GX and FX .
• Provide assistance via phone, chat, remote terminals, TeamViewer, and AnyDesk .
• Conduct virtual training sessions and offer consulting to clients and junior engineers.
• Troubleshoot stabilized and fixed VSAT antennas (SeaTel, Sailor, KNS, KVH, Orbit, Intellian, Kingsat).
• Work with COM-on-the-move (COTM) systems such as Winegard and iNetVU .
• Configure and maintain networking equipment (Cisco routers, access points, servers, and out-of-band management systems).
• Advise clients via phone or Teams , assist with solution design, and address installation concerns.
• Provide technical support for Starlink, OneWeb, and Kymeta when required.
• Extensive field experience integrating hybrid connectivity solutions (VSAT, LEO, LTE).

Requirements

• Extensive experience in Maritime VSAT solutions and hybrid networks.
• Strong expertise in Inmarsat GX and FX systems .
• Familiarity with Cobham, Intellian, Winegard, iNetVU , and other maritime connectivity solutions.
• Experience with Starlink, OneWeb, and Kymeta preferred.
• Cisco networking experience (CCNA or equivalent preferred).
• Strong problem-solving skills and ability to guide field engineers .
• Fluent English ; additional languages are a plus.
• Available for global on-call support .

Flexible remote work with on-call availability
Competitive compensation (task-based or daily rate)
Professional development through Global Satcoms Academy

Join Global Satcoms and be part of a team delivering top-tier maritime connectivity solutions worldwide. If you\’re an experienced Maritime VSAT expert looking for a flexible, remote opportunity, we\’d love to hear from you!

Apply now via LinkedIn or through our company website.

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