Manager - Tools

Social network you want to login/join with: Required Skills Technology | Hardware and Networking : Installation, configuration, maintenance, and repair Technology | Audio, Video support : Installation and configuration Technology | Windows and MAC Support : OS administration Behavioral : Aptitude, Communication Technology | End Point Security : Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies Education Qualification Any Graduate Certification (Mandatory / Desirable) Microsoft 365 Certified | Modern Desktop Administrator Associate Job Responsibilities Support Engineers primarily provide support to an organization’s IT systems to ensure all computers and networks operate efficiently with high uptime. As a desktop engineer, assemble and install client desktop computers and assist end-users in securing their hardware. Provide hands-on support for IT support teams on activities like maintenance, hardware, software, and network queries. Support daily technical activities for computers and end-point devices. Update support tickets with progress details. Set up and test desktop peripherals. Perform system changes in accordance with organizational policies. Conduct remote troubleshooting for end-users and maintain documentation tickets. Maintain technical documentation in collaboration with other departments. Technical Skills include: Hardware and Networking: Troubleshoot hardware issues across multiple vendor products. Physical support for mounting hardware, basic connectivity setup. Install remote tools like Putty for device connectivity. Replace hardware components such as HDD and memory. Use assessment tools to identify hardware models and test image compatibility. Windows OS, Exchange, Mobility Clients, Printer management, Backup and Recovery, Audio/Video support, Endpoint Security. Vendor coordination, Asset management, Incident and Patch management, MAC OS support, Basic Linux knowledge (advantage), VIP User Support. #J-18808-Ljbffr