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- Tasks: Support the managed services team with admin tasks and customer needs.
- Company: Join a dynamic Technology Services business in Horsham.
- Benefits: Competitive salary, potential for growth, and a collaborative work environment.
- Why this job: Perfect for recent grads seeking hands-on experience in customer service.
- Qualifications: Positive attitude, organised, and excellent communication skills required.
- Other info: Immediate interviews available; ideal first role post-university.
The predicted salary is between 22000 - 25100 £ per year.
We are looking for a Managed Services Administrator for our client, a Technology Services business based in Horsham. Reporting to the Head of Services you will be responsible for the smooth running of the administrative functions across the department. This role will entail supporting customers, and therefore requires an excellent telephone manner and support of customers’ needs. You will need to quickly understand the services that the business provides and help refine administrative processes where needed to optimise the customer experience.
As Managed Services Administrator you will be involved in:
- Providing administrative support for the managed services team
- Accurate billing from meter inputs
- Proactive identification of customer requirements
- Identification of unusual patterns of consumable or device usage
- Ordering of toner and other consumable items
To be considered for the role of Managed Services Administrator you will need to demonstrate the following skills:
- A positive, ‘can do’ approach to work
- Organised, Efficient, Positive and Collaborative attitude
- Customer focussed, pleasant telephone manner
- Excellent working relationships with colleagues across the business
This role would suit someone who is looking for their first role out of university, or has already gained experience within a Customer Service, Support or Administrator role. If successful you can expect a salary of £22,000 to £25,100 depending on your experience. To apply please send your CV in application to Henley Executive, our client is keen to interview asap.
Managed Services Administrator. employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Services Administrator.
✨Tip Number 1
Familiarise yourself with the technology services industry. Understanding the common services and products offered will help you speak confidently about how you can contribute to the team.
✨Tip Number 2
Practice your telephone skills. Since the role requires excellent communication, consider role-playing customer interactions with a friend to enhance your telephone manner and ensure you come across as friendly and professional.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare examples of how you've demonstrated a positive, 'can do' attitude in previous experiences. This could be from university projects, part-time jobs, or volunteer work, showcasing your ability to collaborate and support others.
We think you need these skills to ace Managed Services Administrator.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Managed Services Administrator role. Emphasise any customer service or administrative roles you've held, showcasing your ability to support customers effectively.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the position. Mention specific examples of how your positive attitude and organisational skills have contributed to previous roles, particularly in customer service or administration.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description. Focus on your ability to communicate effectively, work collaboratively, and identify customer needs, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are important for the Managed Services Administrator position.
How to prepare for a job interview at TN United Kingdom
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Managed Services Administrator. Familiarise yourself with the services the company provides and think about how your skills can contribute to optimising customer experience.
✨Showcase Your Customer Service Skills
Since this role involves supporting customers, be prepared to discuss your previous experiences in customer service. Highlight any situations where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Organisational Skills
The job requires strong organisational abilities. Be ready to provide examples of how you've managed multiple tasks efficiently in the past, whether in a work setting or during your studies.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, administrative processes, or how success is measured in the role. This shows your genuine interest in the position.
