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- Tasks: Lead a team managing logistics and customer service for UK & European clients.
- Company: Join a global FMCG leader in a fast-paced, dynamic environment.
- Benefits: Enjoy flexible working with 2 days in the office and competitive salary.
- Why this job: Be part of a growing business and drive impactful logistics operations.
- Qualifications: 5+ years in logistics, strong leadership, and proficiency in MS Office required.
- Other info: Fluency in English and additional languages is a plus.
The predicted salary is between 43200 - 72000 £ per year.
Location: Central London (2 days in, 3 days from home)
Salary: Competitive
Are you an experienced logistics professional with a passion for leading teams and managing key accounts? Our client's dynamic Logistics & Customer Care Team is looking for a proactive, organised, and hands-on Logistics & Customer Service Manager to join them on a permanent basis. You will manage a team of 5+ direct reports, overseeing daily operations, imports, warehouses, customer deliveries, exports, and demand planning.
Key Responsibilities:
- Manage a team of direct reports, including coaching, training, and development.
- Oversee the order fulfilment process for UK & European customers, ensuring timely and accurate deliveries.
- Liaise with internal and external stakeholders, including customers, suppliers, and 3rd party providers.
- Support monthly reviews with warehousing and logistics partners, and lead the annual haulier tender process.
- Drive continuous improvement and efficiencies across the team to meet performance targets.
Required Experience:
- Minimum 5 years of experience in logistics, with a background in FMCG.
- Proven experience in handling key accounts and driving customer satisfaction.
- Strong leadership skills with the ability to develop and motivate a team.
- Proficiency in MS Office applications, particularly advanced PowerPoint and Excel skills.
- Native level fluency in English; additional European language skills are highly desirable.
This is a fantastic opportunity to join a growing business in a fast-paced and dynamic environment. If you are self-motivated, detail-oriented, and ready to take on new challenges, we want to hear from you!
To apply, please send your CV to (contact email).
Join our client, a global FMCG, and help drive their logistics operations to new heights!
Logistics & Customer Service Manager - FMCG employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics & Customer Service Manager - FMCG
✨Tip Number 1
Familiarise yourself with the latest trends in logistics and customer service within the FMCG sector. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the logistics and FMCG industries. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and improved processes in your previous roles. Being able to share these stories will showcase your leadership skills and problem-solving abilities.
✨Tip Number 4
Research the company’s values and culture. Tailoring your approach to align with their mission can set you apart from other candidates and show that you're a great fit for their team.
We think you need these skills to ace Logistics & Customer Service Manager - FMCG
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in logistics and customer service, particularly within the FMCG sector. Emphasise your leadership skills and any relevant achievements that demonstrate your ability to manage teams and improve processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for logistics and customer service. Mention specific examples of how you've successfully managed teams and improved customer satisfaction in previous roles. Tailor it to reflect the key responsibilities mentioned in the job description.
Highlight Relevant Skills: In your application, be sure to highlight your proficiency in MS Office, especially PowerPoint and Excel. If you have any additional language skills, mention them as they are highly desirable for this role.
Follow Application Instructions: Ensure you send your application to the specified contact email. Double-check that all documents are attached and that your application is complete before hitting send. A well-organised application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Leadership Skills
As a Logistics & Customer Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully coached and developed your team in the past.
✨Demonstrate Your Industry Knowledge
Familiarise yourself with the FMCG sector and current trends in logistics. Be ready to discuss how these trends can impact customer satisfaction and operational efficiency, showing that you understand the industry's challenges.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare scenarios where you've improved processes or resolved conflicts with stakeholders, as this will highlight your proactive approach and ability to drive continuous improvement.
✨Highlight Your Technical Proficiency
Since proficiency in MS Office, especially PowerPoint and Excel, is crucial, be ready to discuss specific projects where you've used these tools effectively. Consider bringing examples of reports or presentations you've created to demonstrate your skills.
