Lifestyle style Manager - Trilingual (English/Cantonese/Mandarin) -UK

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Client:

Ten Group

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c7567578f28d

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

We are looking for a Luxury Lifestyle Manager who is fluent in Mandarin and Cantonese for the field of Luxury Lifestyle Management.

If you have a proven luxury hospitality and/or Lifestyle Concierge background, with excellent knowledge of products and worldwide destinations related to high-end travel and leisure, and possess outstanding sales and customer service skills, we want to hear from you! We seek self-motivated individuals passionate about providing exceptional concierge experiences for our members, building strong customer relationships, and leveraging your product knowledge.

Who We Are

Ten Lifestyle Group is a global luxury concierge service serving High-Networth (HNW) and Ultra High-Networth (UHNW) clients with leisure travel requests. Our goal is to become the most trusted service business worldwide. We deliver our services through a proprietary technology platform and highly trained lifestyle managers. As a Certified B Corp, we are committed to positive social and environmental impact.

Key Responsibilities

• Manage requests efficiently, proposing excellent options and engaging with members to maximize bookings.
• Understand members\’ lifestyle needs and interests thoroughly.
• Establish detailed briefs from members.
• Research and provide the best options to meet and exceed lifestyle requirements.
• Go above and beyond on member requests.
• Offer tailored lifestyle suggestions proactively.
• Act as an advisor and advocate, facilitating effective communication, including translation if necessary.
• Work with customer satisfaction ambassadors to resolve complaints.

Requirements

• Excellent language skills in professional English and Mandarin and/or Cantonese (HSK Level 5 or 6).
• At least 1 year experience in leisure, hospitality, customer service, concierge, or call center sectors.
• Exceptional communication and interpersonal skills, maintaining professionalism at all times.
• Customer satisfaction focus, tact, diplomacy, and problem-solving skills.
• Strong multitasking and project management abilities.
• Resourcefulness in replying to member requests with a commercial focus.
• Good administrative skills and ability to prioritize deadlines.
• Attention to detail and commitment to high customer service standards.
• High proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience in booking flights, hotels, and travel reservations is a plus.
• Knowledge of GSDC systems is advantageous.
• Flexibility to work rotational shifts between 07:00-22:00, Monday to Sunday, including public holidays.

Our culture emphasizes recognition, development, and inclusion. Employees enjoy benefits such as paid sabbaticals, pension schemes, loyalty rewards, remote work opportunities, travel discounts, and career growth within a diverse, global team.

We value diversity and are committed to an inclusive work environment. All hiring decisions are based on merit and performance.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”

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