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- Tasks: Lead desktop support, manage service requests, and ensure user issues are resolved quickly.
- Company: Genpact is a global firm transforming enterprises with innovative solutions and deep industry knowledge.
- Benefits: Join a diverse team, enjoy career growth opportunities, and work in a dynamic environment.
- Why this job: Be part of a purpose-driven company that values curiosity and entrepreneurial spirit while making an impact.
- Qualifications: Bachelor's degree in Computer Science or related field; experience in desktop management preferred.
- Other info: EU work permit required; opportunity to travel for off-site setups.
The predicted salary is between 43200 - 72000 £ per year.
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Lead Consultant – Desktop Support, London
Client:
Location: London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
eaa1e54040b8
Job Views:
4
Posted:
16.02.2025
Expiry Date:
02.04.2025
Job Description:
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Lead Consultant – Desktop Support. Manage Service Requests, Software installations, new computer setups, Imaging existing Laptops/Desktops, upgrades etc.
Responsibilities:
- Desktop/Laptop/Printer/ Conference rooms/Mobile Device/Inventory management onsite support
- Manage Service Requests, Software installations, new computer setups, Imaging existing Laptops/Desktops, upgrades etc.
- Maintain overall ownership of User’s issues & service ensuring that they receive resolution within a reasonable timeframe.
- Ability to coordinate with vendors and vendor team and ensure proper communication process is followed with Service Desk and also End User
- Ensure compliance with Customer’s enterprise device group policies;
- IMAC related activities and Inventory management.
- During events, provide on-site setup of Equipment and/or the remote business office; including, coordinating networking requirements and coordinating with other Third Parties associated with the event;
- Ready to travel to an off site location basis the requirement for all future acquisition setup and cut overs
- Collaborate and align with work being carried out by the US team in supporting other locations
Management Responsibilities:
- Ability to build reports on Metrics / reports from the ticketing tool
- Be single point of contact for Service desk & customer
- Lead by identifying improvement areas and work with management to plug identified gaps
- Participate in reviews and represent performance metrics for the supported region
Qualifications we seek in you!
Minimum Qualifications / Skills:
• Bachelor’s Degree required. Preferably in Computer Science, Information Systems, or related field.
Preferred Qualifications/ Skills:
• Solid years of experience in domain of desktop management
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Lead Consultant – Desktop Support, London employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Consultant – Desktop Support, London
✨Tip Number 1
Make sure to highlight your experience with desktop management and support in your conversations. Be ready to discuss specific scenarios where you've successfully managed service requests or resolved user issues.
✨Tip Number 2
Familiarize yourself with Genpact's values and mission. During interviews, demonstrate how your personal values align with their purpose of creating lasting value for clients.
✨Tip Number 3
Prepare to discuss your experience with inventory management and compliance with enterprise device group policies. This will show that you understand the importance of adhering to company standards.
✨Tip Number 4
If you have experience coordinating with vendors or managing on-site setups for events, be sure to share those examples. This will highlight your ability to work collaboratively and manage logistics effectively.
We think you need these skills to ace Lead Consultant – Desktop Support, London
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Lead Consultant – Desktop Support position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in desktop management, service requests, and software installations. Use specific examples that demonstrate your ability to manage user issues and coordinate with vendors.
Showcase Your Skills: Make sure to highlight your technical skills related to computer setups, imaging, and inventory management. Mention any relevant certifications or training that align with the qualifications sought by Genpact.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarizes your qualifications but also expresses your enthusiasm for the role and the company. Explain why you are a good fit for the Lead Consultant position and how you can contribute to Genpact's mission.
How to prepare for a job interview at TN United Kingdom
✨Show Your Technical Expertise
Make sure to highlight your experience with desktop management, software installations, and troubleshooting during the interview. Be prepared to discuss specific examples of how you've successfully resolved user issues in the past.
✨Demonstrate Your Communication Skills
Since the role involves coordinating with vendors and communicating with end users, it's crucial to showcase your ability to convey technical information clearly. Practice explaining complex concepts in simple terms.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past experiences where you had to manage service requests or handle unexpected technical challenges.
✨Understand the Company Culture
Research Genpact's values and mission. Be ready to discuss how your personal values align with their purpose of creating lasting value for clients and improving operational efficiency.
