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For Companies At a Glance
- Tasks: Manage customer portfolios and enhance their IT support experience.
- Company: Join Pure Resourcing Solutions, a dynamic player in the IT services sector.
- Benefits: Enjoy hybrid working options and a competitive salary of £30,000 - £35,000.
- Why this job: Be part of a customer-focused team that values your input and fosters growth.
- Qualifications: 3+ years in IT Services or Account Management, with a customer-centric mindset.
- Other info: This role is perfect for IT professionals seeking a more engaging, client-facing position.
The predicted salary is between 30000 - 35000 £ per year.
Location: Cambridge, United Kingdom
Job Category: IT Services - MSP
Salary: £30,000 - £35,000
New opportunity for an Account Manager with a background supporting IT Service Providers (MSP) or for an experienced IT Professional looking to make a move into a more customer-focused role. This role will be focused on managing a portfolio of existing customers and identifying opportunities to improve their support.
Main duties of the role:
- Managing Portfolio of existing customers
- Tracking and reporting on Licensing and Subscription contracts
- Identifying shortfalls or weaknesses in existing model
- Assisting with Cross Sell / Up sell opportunities
- Ensuring Customer Success and Satisfaction
Experience required:
3+ years in an IT Services / MSP environment, either in a customer-facing technical role, or in an Account Management role.
IT Account Manager - IT Services - MSP employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Account Manager - IT Services - MSP
✨Tip Number 1
Familiarise yourself with the latest trends in IT services and Managed Service Providers (MSPs). This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of the industry.
✨Tip Number 2
Network with professionals in the IT services sector, especially those working as Account Managers. Attend industry events or join relevant online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer satisfaction or identified upsell opportunities in previous roles. Having concrete stories ready will showcase your experience and suitability for the position.
✨Tip Number 4
Research Pure Resourcing Solutions and their approach to client management. Understanding their values and business model will allow you to tailor your responses in interviews and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace IT Account Manager - IT Services - MSP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT services or account management. Emphasise any customer-facing roles and specific achievements that demonstrate your ability to manage client relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the IT services landscape and how your background aligns with the responsibilities of managing a portfolio of customers.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as communication, problem-solving, and customer success strategies. Provide examples of how you've successfully identified opportunities for cross-selling or upselling in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TN United Kingdom
✨Know Your IT Services
Make sure you have a solid understanding of IT services and Managed Service Providers (MSPs). Be prepared to discuss your experience in this area and how it relates to the role. Familiarise yourself with common challenges faced by MSPs and think about how you can help address them.
✨Showcase Customer Success Stories
Prepare examples of how you've successfully managed customer accounts in the past. Highlight specific instances where you've improved customer satisfaction or identified opportunities for upselling. This will demonstrate your ability to drive customer success, which is crucial for this role.
✨Understand the Company Culture
Research Pure Resourcing Solutions and their approach to client management. Understanding their values and culture will help you tailor your responses during the interview. Show that you align with their mission and are excited about contributing to their team.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about their current customer challenges, the tools they use for account management, or how they measure customer success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
