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- Tasks: Lead and enhance Room Service operations, ensuring top-notch guest satisfaction.
- Company: Join Jumeirah, a luxury hospitality leader known for exceptional service and stunning properties worldwide.
- Benefits: Enjoy 33 holidays, private medical insurance, discounts, and wellness benefits.
- Why this job: Be part of a prestigious hotel in Knightsbridge, delivering memorable experiences to guests.
- Qualifications: 2+ years in a similar role with strong leadership and guest service skills required.
- Other info: Opportunities for ongoing training, development, and internal transfers.
The predicted salary is between 36000 - 60000 £ per year.
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In Room Dining Manager – Knightsbridge, London
Client: Jumeirah Carlton Tower
Location: London, United Kingdom
Job Category: Hospitality
EU work permit required: Yes
Job Reference:
fb44c37dc69f
Job Views:
5
Posted:
16.02.2025
Expiry Date:
02.04.2025
Job Description:
In Room Dining Manager – Knightsbridge, London
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination French restaurant La Maison Ani.
About The Job
An opportunity has arisen for an In Room Dining Manager to join the Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
- Ensure smooth, efficient, and service-focused Room Service operations, with guest satisfaction as the top priority.
- Motivate, manage, and develop the Room Service team to achieve exceptional service and positive colleague relations.
- Maintain strong collaboration with other F&B outlets and departments to ensure seamless operations.
- Handle guest relations, including complaints, special requests, and inquiries, with a focus on VIPs and their preferences.
- Supervise the preparation, quality control, and service of all Room Service orders, including special VIP amenities.
- Maintain and ensure the availability of equipment, food, beverage stocks, and accurate minibar setups.
- Oversee schedules, timesheets, and department revenue forecasting.
- Manage monetary transactions, monitor departmental revenue, and maximize sales opportunities.
- Uphold company policies, health and safety regulations, and department objectives, ensuring compliance with hotel rules.
- Attend training sessions, adapt to industry changes, and take on additional responsibilities to meet guest service needs.
About You
The ideal candidate for this position will have the following experience and qualifications:
- Minimum of 2 years’ experience in a similar role or equivalent position.
- Demonstrates excellent leadership qualities with the ability to inspire and manage a high-performing team.
- Proactive and passionate about delivering outstanding guest service experiences.
- Possesses in-depth knowledge of food and beverage menus, as well as industry trends.
- Exhibits excellent communication, interpersonal, and presentation skills to effectively engage with guests and colleagues.
- Skilled in maximizing profit, managing budgets, and identifying sales opportunities within the department.
About The Benefits
- 33 Holidays inclusive of Bank Holidays, Extra Holiday for significant birthday (21, 30, 40, etc.)
- Private Medical Insurance
- Life Insurance
- F&B and Spa Treatment Discounts
- One and a half times pay for work during bank holidays
- Dry Cleaning of uniform or Business attire
- Meals on Duty
- Employee Assistance Program
- Wellness Benefits – Chiropodist, Flu Jabs, and more!
- Taxi Service After Hours
- Social Events & Recognition Programmes
- Ongoing Training & Development
- Company Sick Pay
- Travel Card Season Ticket Loan
- Live Your Guest Life Stay
- Jumeirah Discounts – Stays in other Hotels
- Cycle Scheme
- Internal Transfer Scheme
- Eye Test & Discount for VDU Users
- External Transfer Scheme
- Group Pension Plan with enhanced contributions
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In Room Dining Manager - Knightsbridge, London employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Manager - Knightsbridge, London
✨Tip Number 1
Familiarize yourself with the Jumeirah brand and its values. Understanding their commitment to luxury hospitality will help you align your experience and passion for guest service with what they are looking for in an In Room Dining Manager.
✨Tip Number 2
Highlight your leadership skills and experience in managing a high-performing team. Be prepared to discuss specific examples of how you've motivated and developed staff in previous roles, as this is crucial for the position.
✨Tip Number 3
Showcase your knowledge of food and beverage trends, as well as your ability to handle VIP guests. Being able to discuss current industry trends and how you can enhance the guest experience will set you apart.
✨Tip Number 4
Prepare to discuss your experience with revenue management and maximizing sales opportunities. Having concrete examples of how you've successfully managed budgets and increased profits will demonstrate your capability for this role.
We think you need these skills to ace In Room Dining Manager - Knightsbridge, London
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the In Room Dining Manager position. Understand the key responsibilities and required qualifications, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in hospitality management, particularly in room service or similar roles. Use specific examples to demonstrate your leadership skills and ability to enhance guest satisfaction.
Showcase Your Passion: Express your enthusiasm for delivering exceptional guest experiences in your application. Mention any relevant industry trends or innovations you are passionate about that align with Jumeirah's commitment to luxury hospitality.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Leadership Skills
As an In Room Dining Manager, you'll need to demonstrate your ability to inspire and manage a high-performing team. Prepare examples from your past experiences where you successfully motivated your team to achieve exceptional service.
✨Know the Menu Inside Out
Familiarize yourself with the food and beverage offerings at Jumeirah Carlton Tower. Being able to discuss menu items confidently and suggest pairings will show your in-depth knowledge and passion for the hospitality industry.
✨Emphasize Guest Satisfaction
Prepare to discuss how you've handled guest relations in the past, especially with VIPs. Highlight specific instances where you turned a complaint into a positive experience, showcasing your commitment to outstanding guest service.
✨Demonstrate Financial Acumen
Since managing budgets and maximizing sales opportunities is crucial for this role, be ready to talk about your experience with revenue forecasting and how you've successfully identified sales opportunities in previous positions.
